Live Chat Support Represantatives

$250-750 USD

Lukket

Slået op

2 måneder siden

$250-750 USD

Betales ved levering

Previous Experience: Minimum of 1-2 years of experience in customer service, preferably in a live chat or online support role. Experience in a fast-paced customer-facing environment is highly desirable. Excellent Communication Skills: Strong written communication skills are essential, with the ability to convey information clearly, professionally, and empathetically. Proficiency in grammar, spelling, and punctuation is required. Problem-Solving Ability: Demonstrated ability to effectively analyze customer inquiries, identify issues, and provide appropriate solutions or escalation as needed. Quick thinking and resourcefulness in finding solutions under pressure are crucial. Technological Proficiency: Comfortable using computer systems and navigating multiple software applications simultaneously. Experience with CRM systems and live chat platforms is preferred. Typing speed and accuracy are advantageous. Customer-Centric Approach: A genuine passion for helping others and a commitment to delivering exceptional customer experiences. Empathy, patience, and active listening skills are key attributes. Adaptability: Ability to adapt to changing priorities, handle high volumes of chats, and work effectively in a fast-paced environment. Flexibility to work various shifts, including evenings, weekends, and holidays, is required. Education: High school diploma or equivalent is required. Additional certification or training in customer service or related fields is a plus.

Social Media Management

Customer Support

Customer Service Chatbot

Projekt-ID: 37885231

Om projektet

93 forslag

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Aktiv 26 dage siden

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93 freelancere byder i gennemsnit $450 USD på dette job

@TaiPurity

With an extensive background in customer service, I genuinely understand the importance of outstanding customer support. I am highly proficient in written communication and can quickly grasp complex issues to provide empathetic solutions that leave your clients satisfied. My experience using CRM systems and chat platforms while multitasking make me an exceptional fit for this project; I have a great typing speed and ensure top-notch accuracy in all my outputs. My ability to adapt to changing priorities, handle high volumes of chats, and work effectively within tight deadlines will be crucial in a fast-paced environment like yours. In the two years of providing social media management and virtual assistance services, I have honed my problem-solving skills and sharpened my attentiveness to client needs- skills which will prove invaluable in your company's live chat support. Lastly, as a therapist with a high sense of empathy, patience, and exceptional active listening skills,I assure you that I offer nothing but 100% dedication to delivering exceptional customer experiences for your clientele. Although I do not possess the minimum one-year experience in Customer service as you stated, I believe my skills, adaptability, experience as healthcare worker with using multiple platforms similar to those you require and my commitment to excellence make me the perfect match for your project. Let's ensure your customers get the best live chat support experience!

$250 USD på 1 dag

5,0

(3 anmeldelser)

6,7

@tabonk82

Hello, hope you are having a Good Day. I have gone through the job description and can do this project according to your requirements. I'm ready to start the project asap. Message me, we can do further discussion. Thanks! Muhammed Kabir

$250 USD på 15 dage

4,9

(23 anmeldelser)

4,5

@coldtrue113

Hello there. Thanks for posting this job. I have more than 7 years of experience working as a VA/Customer Service rep for many successful international online e-commerce stores and I can be handy with the following: * Answering emails effectively. (G-Suite, Zendesk, Freshdesk etc.) * Processing orders. * Processing returns, refunds, replacements, exchanges, cancellations, etc. * Adding order number to the backend if it's not synced correctly or to some other software where necessary. * Choosing the best and most economical shipping method at the time of processing. * Adding tracking numbers and details onto orders manually or onto any other e-commerce platform. * Adding processed orders to Google Sheets or anywhere as told to. * Choosing different suppliers if the existing supplier has discontinued the product. I am ready to start ASAP and to be on board, looking forward to a positive response. Regards. Md

$750 USD på 1 dag

5,0

(3 anmeldelser)

3,1

@shanita

Hello, Resumed freelancing after Covid Lockdown. Have handled an array of projects as a freelancer, mostly working as a VA for my clients. I have handled Customer Service - (Voice - Lev 1 Tech Support, Non-Tech Support & Non-Voice - Email, Chat) and Back Office Operations like processing refunds, Remote Management, etc. My recent project was voice and chat support for a healthcare company. I look forward to applying my experience and focusing on contributing to the betterment of my clients and their company, undertaking and performing my duties with dedication and sincerity. I can start immediately and have power & internet backup for my office. I have completed a Customer Service Course. I am sincere, dedicated and strive to establish a long-term relationship with my clients. Looking forward to working with you. Best Regards

$700 USD på 7 dage

5,0

(2 anmeldelser)

2,3

@mohsinalizafar

Hi, I have over 7 years of customer support experience. Drawing from my background as a seasoned virtual assistant and customer support agent I firmly believe I bring an invaluable skillset to the table for your requirement of live chat support representatives. My substantial experience in customer support has sharpened my problem-solving proficiency and honed my aptitude to navigate complex issues efficiently even under pressure. In customer service, anticipating needs goes a long way - which is exactly what I intend to do in this role. Customer satisfaction has always been at the core of my work. From active listening and empathetic responses to providing resolution or deftly escalating issues when required - I am well-versed in ensuring every customer interaction is positive and effective. Adaptability is another string to my bow. Combined with my flexibility in terms of working hours- be it evenings, weekends or holidays- I assure you uninterrupted assistance even during peak loads. Opting for me is investing in an individual who understands your business requirements holistically and is committed to delivering beyond expectation. Let's make your customers feel valued!

$750 USD på 7 dage

5,0

(4 anmeldelser)

2,4

@hemelkhan92

My Resume: https://docs.google.com/document/d/1K7Jy9lcMaMLuN0tJRfx_62o5trQ79R-_uWmWM9Xb3X0/edit#heading=h.5rf9wr4r3no2 HI! My name is Golam and I am an experienced virtual assistant & customer service executive with various skills. An outstanding reputation, excellent communication, and a 24/7 response are a must for success. The ability to deliver high-quality, pleasant service is vital to me; that is precisely what you will get when you hire me. I work hard to ensure that your products and services are the best! I am good at handling problems and being proactive and reactive to new situations. I hope to learn more through every task I take up. I have learned a lot about assisting and satisfying customers' needs. I also understand how to value and use time to its full potential. I provide top-notch services, including: • Administrative support • Web research • Social Media Management • Content Creation • Public Relation • Data Management & Entry • Calendar Management • Project Management • E-mail Management • Customer Support (Voice Call, Video Call, Chat & E-mail) • Telemarketing • Bookkeeping • Lead generation Please don't hesitate to contact me for more information about my professional profile. Thanks

$500 USD på 30 dage

5,0

(1 bedømmelse)

2,2

@officeassistant7

Dear Client, With over four years of experience as a virtual assistant, coupled with my knowledge and competency in various fields, I am confident that I would be the ideal candidate to take on your project for Live Chat Support Representatives. In past roles, I have successfully managed customer service tasks and thrive in fast-paced environments which are essential qualities given the nature of the position you seek to fill. Moreover, my expertise in using multiple software applications simultaneously, like CRM systems and live chat platforms, has honed my problem-solving and multitasking abilities. I regard my clients' satisfaction as the ultimate measure of success in any project I undertake. This has driven me to develop excellent communication skills that have proven effective in conveying information, analyzing customer inquiries, identifying issues, and providing appropriate solutions efficiently and empathetically. Furthermore, my proficiency in grammar, punctuation, and spelling is guaranteed to uphold professional standards. I offer 100 percent accuracy; timely delivery; commitment to client satisfaction; a deep-seated passion for helping others; active listening skills founded on empathy and patience - attributes that contribute incredibly towards Creating a proficient customer-centric approach. Thanks Simran

$500 USD på 7 dage

5,0

(3 anmeldelser)

1,3

@Rvssian

With over five years of experience in customer support, I have developed a deep understanding of the needs and expectations that customers have. I specialize in providing fast and efficient solutions that address the root cause of an issue rather than merely solving the symptom. This skill is especially crucial in a live chat setting, where time is of the essence and clear communication can often be challenging. Moreover, my proficiency with different CRM systems and live chat platforms will ensure a smooth transition into your project's operational routine. I am adaptable and equipped to handle high volumes of chats while maintaining the same level of quality and professionalism throughout each interaction. My fluency with technology guarantees that I can readily navigate through multiple software applications simultaneously and assure precision in recording data. Lastly, my commitment to ensuring exceptional customer experiences aligns perfectly with your vision for this position. I am empathetic, patient, and an active listener who tirelessly examines all aspects of a customer's query to provide the most tailored solutions. I am excited about the possibility of contributing my skills to your project, and I'm confident that my unique mix of experience, attributes, and abilities makes me a prime match for your Live Chat Support Representative position. - Lavare

$250 USD på 3 dage

5,0

(1 bedømmelse)

1,5

@jinufeb14

With my unique professional background as a software engineer, I bring a fresh perspective to the field of customer service. My abilities to navigate multiple software applications simultaneously combined with my proficiency in grammar, spelling, and punctuation enable me to smoothly communicate with customers with utmost clarity and in a professional manner. As a skillful problem solver, I have the tendency to analyze complex customer inquiries and identify issues at its earliest stage for an immediate resolution or appropriate escalation. A top notch customer service driven by empathy, patience, active listening and quick thinking is always my priority. This commitment has always been recognized as proven by my rank #18318 on Freelancer, which places me within the uppermost meilleurs class of freelancers -the top 0.03% . My adaptability allows me to align with changing priorities while delivering effective solutions under time pressure. Furthermore, I understand that maintaining efficient notes is crucial for a smooth workflow. With my experience in cloud technology, I'll ensure that the information collected during my chat support will be well organized and readily accessible for future references. Yielding positive outcomes for your company thanks to my expertise as a software engineer spiced up with my unique personal characteristics such as flexibility, adaptability and strong ethics becomes unavoidable when you trust your project to me!

$250 USD på 7 dage

5,0

(1 bedømmelse)

0,5

@NEHABHAT92

Hi, I can create Live Chat Support Represantatives I am an experienced Web developer and work on crypto currency development and equipped with all the necessary skills to provide you best website that completely satisfies your business needs. Please share your requirements with me over chat so we can proceed further. Best Regards, Neha

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@addeswal9

Hello, I'm keen on the Customer Service Representative role. With over 10 years in digital marketing, including live chat support, I'm confident in my ability to contribute effectively. Previous Experience: I've managed inquiries efficiently in customer service roles. Communication Skills: Strong written skills with attention to detail. Problem-Solving: Analyzing inquiries, offering solutions promptly. Tech Proficiency: Comfortable with CRM systems, live chat platforms, multitasking. Customer-Centric Approach: Passionate about delivering exceptional experiences. Adaptability: Thrive in fast-paced environments, flexible with shifts. Excited about the opportunity to join your team. Thank you for considering my application. Best regards, Amit

$250 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@afnanahmad0

Hi, How many hours of support are needed and do you have a backlog of your items which are to be given to customers during the support hours? What is your product? Let's talk. Cheers, Afnan

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@mominul77

As a seasoned professional in the realm of customer support, I bring to the table extensive experience and a personable approach that aligns perfectly with the needs of your project. In my two years working in a fast-paced online support role, I've honed in on my problem-solving and communication skills - both written and verbal. My familiarity with various CRM systems including live chat platforms puts me at an advantage in streamlining conversations, saving time and getting customers the exact information they need. Moreover, my adaptability and patience have been tested time and time again. Whether it was handling high volumes of affected clients during company-wide outages or just managing frustrated customers in general, I strive to provide helpful solutions with empathy and precision. My education includes a high school diploma, but what truly sets me apart is my commitment to ongoing professional development. Should there be a need for any additional training or certification, I am more than willing to step up to the plate.

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@trikevinxy18

Hello, I believe that it fits to my experience for this role As a Virtual Assistant, I excel in productivity tools like Microsoft Office and task management platforms, utilizing effective communication tools such as Slack and Zoom. In Customer Service, I proficiently navigate CRM software and ticketing systems like Zendesk, ensuring organized customer information and efficient query resolution. In Sales, my expertise includes utilizing Canva,CRM tools like Salesforce, conducting targeted email marketing campaigns through platforms like Mailchimp, and managing social media,I have experience handling customer service inquiries for the T-Mobile account at Teleperformance. In my role, I've effectively addressed customer concerns, provided accurate information about T-Mobile products and services, and ensured a positive customer experience. I am familiar with handling billing inquiries, technical issues, and general account management tasks for T-Mobile customers. And I was Ecommerce Vendor in one of popular online shop platform here in Philippines my daily tasks involve seamlessly managing customer orders, inquiries, product listings, and descriptions. I am adept at coordinating shipping logistics and ensuring the precise processing of airway bills. This hands-on experience has equipped me with a keen understanding of the end-to-end ecommerce process.

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@RachM96

With over 1-2 years of experience in customer service, specifically in fast-paced settings and online support roles, I am highly suited to assisting you with this live chat support representative position. My ability to effectively communicate, listen empathetically and provide quick solutions under pressure ensure consistent top-tier service. Furthermore, my typing speed and accuracy coupled with my familiarity with CRM systems and live chat platforms will simplify my onboarding, requiring minimal training time. My background in business management and speciality in marketing fostered a people-centric approach to work. I do not view customers as mere inquiries, but as distinct individuals with unique needs that require tailoring of assistance. My bank of experience is fertile; I have worked across sales companies and serviced customers within the banking industry, which has been pivotal to honing my problem-solving skills. In addition to the above, I have the adaptability to thrive in changing environments, even when the volume of work rises. I am comfortable working different shifts, including evenings, weekends, holidays, crucial for maintaining your live chat support round-the-clock. Choosing me would be choosing versatility combined with proficiency; it would be choosing dedication combined with efficiency.

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@sabina364

I have studied communication and Public Relations for my undergraduate and it has taught me how to communicate efficiently and effectively to assist the customer. I am empathetic and sympathetic which is a trait that has helped me offer better customer service previously.

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@tomatracy

Hi there, With over 3 years of experience in the B2B, E-commerce, marketing, real estate, telehealth and technological industries, I have developed an exceptional ability to understand customer pain point and analyse customer inquiries and provide appropriate solutions. I understand the importance of offering empathetic assistance in a timely manner, and ensure that my clients always receive the best support possible. Not only am I well-versed in using CRM systems like ZenDesk and HubSpot, but I also possess strong written communication skills which are critical for a live chat representative. My proficiency in grammar, spelling, and punctuation combined with my excellent typing speed and accuracy will surely enhance your customers' experience. Adapting to changing priorities is another strength of mine - I work effectively even under high volumes of chats without compromising on quality or efficiency. And most importantly, I can ensure a customer-centric approach by understanding their pain points and being patient with their concerns. Whether it's about conflict resolution or generating leads through tele-marketing, my goal is always to maintain a happy and satisfied customer base. Let's hop on a call to discuss further how you can benefit from my extensive customer support skills and ensure success. Best regards, Toma

$250 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@adaugoogene

Hi, With my knowledge as an renowned customer support agent and my excellent communication. trouble shooting and problem solving skills, I believe I can be your number live chat support agent and I am available to resume immediately. I have experience using the Intercom CRM for Live chat/support and I'm comfortable navigating multiple software applications simultaneously, managing high volume chats while ensuring clarity, professionalism, and empathy in my responses. My typing speed is well above average which guarantees speedy resolution during fast-paced situations. Additionally, my adaptability is a great asset that enables me to handle changing priorities without compromising on the quality of service. I've had extensive experience working flexible hours, including weekends and holidays to ensure consistent and timely customer support. Moreover, I have a strong sense of customer-centric approach and always strive to deliver exceptional experiences. I am confident that my qualities, coupled with my ability to connect with customers and streamline processes, can significantly contribute to enhancing your live chat support services. Let's discuss how we can leverage my expertise in CRM, technical skills and problem-solving approach to give your customers the ultimate support experience. Allow me to bring my passion for helping others and strong work ethic to this project. Let's begin!

$500 USD på 7 dage

0,0

(0 anmeldelser)

0,0

@Egbo5

I have worked as administrator in a communication company ,worked in other establishment of great repute and I believe I strongly fit in for this position

$450 USD på 7 dage