Job Description:
With a perpetual commitment to enhancing our client services, we have streamlined our processes to offer comprehensive account management for [login to view URL] hosts.
As a Customer Support Specialist, you will play a pivotal role in ensuring the smooth functioning of our clients' properties. This role requires individuals with exceptional attention to detail, a collegiate background, proficiency in basic software tools, and the ability to utilize electronic devices effectively.
Responsibilities:
-Review and rectify any inaccuracies in client property information.
-Ensure all property details are up to date and accurately represented on the [login to view URL] platform.
-Post and advertise client properties on Booking.com.
-Utilize our partner marketplace or mobile application to facilitate listings effectively.
-Regularly update property calendars to reflect availability accurately.
-Ensure timely adjustments to reflect booking statuses and changes in availability.
-Efficiently manage client accounts on Booking.com.
-Respond promptly to inquiries, accept bookings, and communicate availability to guests.
-Strive to maintain a high acceptance rate by managing bookings effectively.
-Liaise with supervisors to provide regular updates on guest information.
-Ensure all guest details, including name, email, phone number, reservation number, booking period, and payment information, are promptly forwarded for record-keeping and follow-up purposes.
Requirements:
-Strong attention to detail and accuracy in task execution.
-College degree or equivalent qualification preferred.
-Proficiency in basic software tools, including Microsoft Office (Word & Excel).
-Ability to operate electronic devices (computer or phone) proficiently.
-Fast-paced and adaptable to changing priorities.
-Ability to commit to 10-30 hours per week, approximately 2-4 hours per day.
-Willingness to undergo a short trial test or task, lasting 2-4 hours, with the possibility of extension up to one week if necessary.
Duration:
The duration of the job is initially set for one month, with the potential for ongoing or indefinite based on performance and business needs. Hours may vary between 10-30 hours per week.
Candidates must demonstrate their suitability for the role by successfully completing a trial test or task.
Dear Karla R.,
We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.
We are 25 years in this business and our technical specialists have strong experience in Excel, Word, Microsoft, Website Management and other technologies relevant to your project.
Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.
Please contact us via Freelancer Chat to discuss your project in details or let's appoint time for Zoom meeting to meet and discuss your project in details.
Best regards,
Sales department
Tangram Canada Inc.
Hello Karla R.,
I have thoroughly reviewed the requirements for the Customer Support Specialist project and believe that my 7 years of experience in Word align perfectly with the tasks outlined. I am confident in my ability to ensure the accuracy and efficiency required for managing client accounts on Booking.com. If you have any questions or need further clarification, please feel free to connect in the chat.
For a glimpse of my previous work, you can check out my portfolio links here:
www.freelancer.com/u/sahildogra222
Looking forward to the possibility of collaborating on this project.
Best regards.
As someone who has been finely honing their skills in the realm of data entry, accuracy is second nature to me. With your requirements demanding meticulous attention to property details and precise communication of guest information, my expertise will ensure a seamless experience for both hosts and guests on Booking.com. Over the course of my five-year freelance journey, I have maintained an unwavering commitment to delivering high-quality work within given timelines - something essential when managing multiple client accounts and responding to inquiries promptly.
Shifting priorities and adapting to change? I relish it! This, coupled with my proficiency in basic software tools including Excel, prepares me well for efficiently updating property listings with accurate availability and booking statuses. Moreover, as a seasoned freelancer, I understand the importance of maintaining records for future reference. You can rely on me to promptly forward all necessary guest details with utmost confidentiality.
Let's discuss
Thank you
Hello,
Resumed freelancing after Covid Lockdown. Have handled an array of projects as a freelancer, mostly working as a VA for my clients.
I have handled Customer Service - (Voice - Lev 1 Tech Support, Non-Tech Support & Non-Voice - Email, Chat) and Back Office Operations like processing refunds, Remote Management, etc. My recent project was voice and chat support for a healthcare company. I have also worked for an online travel agency not only handling their calls and bookings, but also back-end assistance including liaisons with hotels, airlines, etc.
I look forward to applying my experience and focusing on contributing to the betterment of my clients and their company, undertaking and performing my duties with dedication and sincerity.
I can start immediately and have power & internet backup for my office. I am sincere, dedicated and strive to establish a long-term relationship with my clients. Looking forward to working with you.
Best Regards
I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
Hello there,
I am thrilled about the opportunity to create a user-friendly booking system for your transfer service. With my extensive experience in developing booking systems, I am confident in delivering a seamless and hassle-free experience for your customers.
I will design an intuitive reservation form where users can select their preferred trip and provide their details effortlessly.
The real-time schedule display will show available trips, times, and remaining seats, ensuring users can make informed decisions.
Implementing a passenger capacity tracker will automate seat availability updates, preventing overbooking and ensuring smooth operations.
My proficiency in web development enables me to create responsive designs that work seamlessly across devices.
I have experience with real-time data display and user interaction, ensuring a fluid booking experience.
Implementing effective user confirmation mechanisms is one of my specialties, ensuring customer satisfaction and trust.
I am detail-oriented, guaranteeing the accuracy of trip schedules and passenger capacity displays.
This project aligns with my expertise in booking systems, and I am excited to contribute to enhancing your transfer service's accessibility and efficiency.
Thank you for considering my bid. I am eager to discuss the project further and bring your vision to life.
Hi, I have read the brief details on the job listing. I am a full stack developer with 6 years of coding experience. I have worked with multiple similar jobs before. I have worked on similar jobs before specially with Website Management, Excel, Word and Microsoft. Apart from that I have a good team of developers for doing web based jobs of any kind. You can check my portfolio here: https://www.freelancer.com/u/AITSoft
I believe I can do this job. Lets discuss ! Shamshad
Good day. I've done my computer science engineering from a reputed university. Your satisfaction is my goal. I take my job very seriously. I hope you'll accept by bid and offer this opportunity to make your work done nicely.
Regards.
Hi!
I am writing to apply for the Customer Support Specialist position advertised. With proficiency in English, Spanish, and Italian, along with experience in customer service within the tourism sector, particularly with vacation rentals, I am well-equipped to excel in this role.
Thank you for considering my application.
Best,
María Da Costa
I have six years of experience in reporting and understanding customer needs for the reports at Accenture, and three years performing a similar role at Avaya but focused on the "avaya experience platform". Additionally, I have worked for a small Argentine company, managing taxes and data entry for various firms and communicating with clients to obtain the necessary documentation. My primary tool is Excel; I learned to create macros and further developed this skill at Accenture to automate my tasks.
I am expert in Microsoft. I have almost 15 years work experience in Microsoft Word, Excel and Power Point. I am honest, sincere and hard worker. I can do my duty in time with 100% accuracy. So I request you to give me the job. I ensure you to complete the work timely.
I understand the vital importance of streamlined and accurate data management to the success of a business, especially in a customer-centric domain like yours. My 3-year experience in teaching students has endowed me with rigorous attention to detail and an understanding of how crucial effective organization is for success. These skills, combined with my proficiency in MS Office tools, notably Excel, make me exceptionally suited for your Customer Support Specialist role.
Additionally, my experience in academia has refined my ability to work with electronic devices like computers and phones with ease, ensuring not only efficiency but also quality delivery. I appreciate that you are looking for a fast-paced and adaptable individual - qualities I've honed through my multitasking teaching career where I managed several students, many administrative tasks simultaneously without any compromise on quality.
Lastly, I want to highlight my strong typing skill which I believe can be beneficial in managing your clients' account details efficiently.
Nice to meet you karla817,The requirements of your project match my areas of work and skills, to introduce myself.
My name is Anthony Muñoz and i am the lead engineer for DS Pro IT agency. I have worked for
over 10 years as a Full-Stack and software development engineer and have successfully done multiple jobs. It
will be a pleasure to work together to make your project.
Feel free to discuss about the project with me, greetings.
HI, I am just starting my freelancer profile so dont have any reviews. I can just assure that I can do your job very well. I have overall 15+ experience in software industry and work independently. I am excellent in english(written and verbal) and have experience with clients around the world. I am looking to work with someone on long term basis and can work 3-4 hrs daily. You can first test my work and then pay me. I can assure you that i will be the best among other bidders and just looking for 1 opportunity to start.
Detail-oriented and results-driven professional with over 2 years of experience in utilizing advanced Microsoft Word and Excel skills to streamline document creation, formatting, and data management processes. Proven ability to create templates, reports, and presentations with precision and accuracy. Proficient in utilizing Excel functions and formulas for data analysis and reporting. Recognized for consistently meeting deadlines and delivering high-quality work.
Hi sir
I am excited to do this job . Actually , i am looking for this type of job .Even ,i have many experience for this type of job .
I hope that you will give me a opportunity too prove my ability.
Yours faithfully
Md Nurnobi
I'm Diksha, a Data Engineer with two years of experience in the technology and data field. I've successfully completed similar projects in the past and received positive feedback. I assure you of delivering high-quality work. I'm keen to learn more about this project and would be delighted to contribute further. Let's begin at your earliest convenience.
Thank you,
Diksha
