Hi,
Thank you for the opportunity and taking the time to read my proposal.
My name is Abaid and I am expert in remote support, troubleshooting and fixing issues associated with computers and computer networks. My expertise:
- Network / System Administration
- Technical Customer Support Management
- Remote Support Management
- IT System Administration
- System Security
- System Configuration
I have experience in the following operating systems and application software:
Server Side: Windows Server 2008, 2008 R2, Windows Server 2012 and Windows Server 2016
Client Side: Windows Vista, 7, 8, 8.1 and Windows 10, Mac OS
Office Applications: Office 365 (Cloud-based Office version), the desktop version of MS Office, Office 2013, and Office 2011 for Mac
I had worked for a UK-based company for 5 years as Technical Support Manager and have more than 8 years’ experience in Remote Support, System Support and Technical Consultancy to customers based in UK, US, Canada, Australia and New Zealand. I used various tools for remote support including Telephone, Terminal Services, VNC, VPN and TeamViewer etc. I am also familiar with many support portals, such as Zendesk, SmarterTrack Helpdesk Software and many others.
I am willing to be a part of your team on a long-term basis and available for work in your required timings.
Please let me know a time that works best for you and I will make sure that I make myself available.
Kind wishes,
Abaid