Profilbillede af rameeztariq
@rameeztariq
Flag for Pakistan Pakistan, Pakistan
Medlem siden 21. marts 2018
0 Anbefalinger

rameeztariq

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Qualified Customer Service with 8 years of fast-paced customer service experience. Personable and professional under pressure. Patient and empathetic Customer Service Agent with an extensive background in conflict resolution and customer care. a: Ticketing System b: Email Support c: Live Chat Support ∞ Skills • Live Chat Software: Live Person • 55 wpm with 90% accuracy • Quick learner • Team leadership • Self-motivated • Strong verbal communication • Professional level English • Able to work 16 hours/day • Chat Skills and Ticketing System • Time Management • Computer Proficiency • Professional and friendly
$10 USD/hr
1 bedømmelse
1.4
  • 100%Jobs udført
  • 100%Indenfor Budget
  • 100%Til Tiden
  • N/AGenansættelsesfrekvens

Portfolio

Nylige bedømmelser

Erfaring

Sales/ Support Consultant

Aug 2018 - Jan 2019 (5 months)

• Live Chat Agent with Sales Responsibilty • Manage to Marketing, Sales, Accounts team • Collected customer feedback and made process changes to exceed satisfaction goals. • Addressed customer service inquires in a timely and accurate fashion.

Cisco Trainer

Jan 2018 - Jul 2018 (6 months)

• CCENT, CCNA Routing and Switching, CCNA Data Center Trainings • Mid Business Companies Routers, Switches Configurations and Troubleshooting • Customers questions and issues handling • CCNA, CCNP racks building and initial configurations for Lab’s • Exam preparations • Email, Live Chat, and Voice Call Support

Customer Support Specialist

Aug 2017 - Mar 2018 (7 months)

Customer Service Specialist • Provided an elevated customer experience to generate a loyal clientèle. • Answered the Customers issues and problems through Zendesk Ticketing System. • Answered through email if there is an issue in Zendesk Support. • Part of 911 Team which have to be alert 24/7 in case of any issue during the business services

Customer Support/Technical Support

Oct 2014 - Jul 2016 (1 year)

Customer Service Specialist • Answered an average of 50 Live Chats per day by addressing customer inquiries. • Solving problems and providing new Services information. • Politely assisted customers in person and via Live Chat and Email. • Provided an elevated customer experience to generate a loyal clientèle. • Answered product questions with up-to-date knowledge. • Solved Customers issue regarding services only in 10 minutes. • Refund the tokens in case of issue with apologizing.

Customer Support Agent

May 2011 - Dec 2013 (2 years)

• Politely assisted customers in person and via Email and Live Chat and Phone calls. • Routinely answered customer questions regarding merchandise and pricing of products. • Sending Email about latest Services at a monthly base. • Politely assisted customers in person and via Email. • Keep in touch with business partners for new projects and queries.

Customer Support Specialist

Jan 2010 - Mar 2011 (1 year)

• Described product to customers and accurately explained details. • Routinely answered customer questions regarding merchandise and pricing. • Set up and explained new membership contracts. • Providing access of services as per scheduled

Uddannelse

Bachelor In Art

2012 - 2014 (2 years)

Kvalifikationer

DIT In CS & IT (2011)

TNA Islamabad

Cisco Certified Engineer (2010)

Cisco

CCENT R&S, CCNA Exploration LAN, WAN, Wireless, CCNA Exploration Security CCNA R&S Certified CheckPoint CCSA

Verifikationer

  • Facebook forbundet
  • Foretrukken Freelancer
  • Betalingsverificeret
  • Telefon Verificeret
  • Identitet verificeret
  • E-mailverificeret

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