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Project for Ramez T.
“He provides trustable service”Mo I. 12 måneder siden
Sales/ Support ConsultantAug 2018 - Jan 2019 (5 months)
• Live Chat Agent with Sales Responsibilty • Manage to Marketing, Sales, Accounts team • Collected customer feedback and made process changes to exceed satisfaction goals. • Addressed customer service inquires in a timely and accurate fashion.
Cisco TrainerJan 2018 - Jul 2018 (6 months)
• CCENT, CCNA Routing and Switching, CCNA Data Center Trainings • Mid Business Companies Routers, Switches Configurations and Troubleshooting • Customers questions and issues handling • CCNA, CCNP racks building and initial configurations for Lab’s • Exam preparations • Email, Live Chat, and Voice Call Support
Customer Support SpecialistAug 2017 - Mar 2018 (7 months)
Customer Service Specialist • Provided an elevated customer experience to generate a loyal clientèle. • Answered the Customers issues and problems through Zendesk Ticketing System. • Answered through email if there is an issue in Zendesk Support. • Part of 911 Team which have to be alert 24/7 in case of any issue during the business services
Customer Support/Technical SupportOct 2014 - Jul 2016 (1 year)
Customer Service Specialist • Answered an average of 50 Live Chats per day by addressing customer inquiries. • Solving problems and providing new Services information. • Politely assisted customers in person and via Live Chat and Email. • Provided an elevated customer experience to generate a loyal clientèle. • Answered product questions with up-to-date knowledge. • Solved Customers issue regarding services only in 10 minutes. • Refund the tokens in case of issue with apologizing.
Customer Support AgentMay 2011 - Dec 2013 (2 years)
• Politely assisted customers in person and via Email and Live Chat and Phone calls. • Routinely answered customer questions regarding merchandise and pricing of products. • Sending Email about latest Services at a monthly base. • Politely assisted customers in person and via Email. • Keep in touch with business partners for new projects and queries.
Customer Support SpecialistJan 2010 - Mar 2011 (1 year)
• Described product to customers and accurately explained details. • Routinely answered customer questions regarding merchandise and pricing. • Set up and explained new membership contracts. • Providing access of services as per scheduled
Bachelor In Art2012 - 2014 (2 years)
DIT In CS & IT (2011)TNA Islamabad
Cisco Certified Engineer (2010)Cisco
CCENT R&S, CCNA Exploration LAN, WAN, Wireless, CCNA Exploration Security CCNA R&S Certified CheckPoint CCSA
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