Client Care and Operations Superstar!

₹100-400 INR / hour

Igangværende

Slået op

3 måneder siden

₹100-400 INR / hour

Company Overview: Join our team at a leading global wellness brand dedicated to transforming lives through holistic health and well-being. With a focus on excellence in client care and operational efficiency, we deliver innovative wellness solutions through our app and onsite services across Europe and Asia. Role Overview: We are seeking a dynamic individual to serve as the Client Care and Operations Manager, responsible for maintaining exceptional standards of client care and overseeing backend operations. This pivotal role involves ensuring seamless coordination between client care, operations, and marketing teams to drive growth and uphold our brand's reputation for excellence. Key Responsibilities: Client Care Oversight: Implement and maintain high standards of client care across all touchpoints, ensuring exceptional experiences for our global clientele. Operations Management: Manage backend operations for our wellness app and onsite services, optimizing processes for efficiency and effectiveness. Quality Control: Monitor and uphold quality standards in all aspects of service delivery, continuously seeking opportunities for improvement. Strategic Alignment: Work closely with the operations, client care, and marketing teams to ensure alignment of strategies and initiatives. Growth Opportunities: Identify and pursue opportunities for business growth, leveraging insights from client feedback and market trends. Cross-Functional Collaboration: Foster collaboration and communication across departments to drive holistic business success. Problem-Solving: Address operational challenges proactively, implementing solutions to enhance performance and mitigate risks. Proven experience in client care management and operations oversight, preferably within the wellness or hospitality industry. Strong analytical skills with the ability to interpret data and make strategic recommendations. Excellent communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and geographies. Detail-oriented mindset with a focus on delivering high-quality results. Proactive problem solver with a passion for driving continuous improvement. Fluency in English; additional languages (such as European or Asian languages) is a plus. Willingness to travel occasionally as needed. If you are a strategic thinker with a passion for client care, operations management, and driving business growth in the wellness industry, we invite you to apply for this exciting opportunity. Join us in our mission to empower individuals worldwide to live healthier, happier lives. Here's where you step in: we are looking for someone capable of improving our support system through the following. Skills: - Experience in customer service systems - Proven record in enhancing customer support - Ability to implement live chat features - Familiarity with common customer self-service resources - Quick turnaround time for tasks is a must as prompt responses are a part of the requirement.

Customer Support

Operations Management

CRM

Customer Service

Projekt-ID: 37744071

Om projektet

17 forslag

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Aktiv 3 måneder siden

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@JeanaBallaran

Dear Hiring Manager, Good day! Upon reading your job posting, I believe you are looking for a virtual assistant on your team. Then I can be a great fit! I can multitask, and I can deliver great results. I do have flexible working hours; I can work 40 hours per week and am willing enough to work on the weekends. I have great attention to detail and can work quickly and professionally with less supervision. I’ve worked for almost 7 years in Qatar in the fields of construction, facility management, and medical supplier companies. My experience has improved my initiative and decision-making abilities, allowing me to solve several work-related issues that have facilitated smoother business transactions among our clients and suppliers. The following are the links for my updated resume and some of my creations using Canva and Premiere Pro. [login to view URL] [login to view URL] I am looking forward to hearing from you soon. Thank you! Best Regards, Jeana Lyn Batiancila-Ballaran

₹250 INR på 40 dage

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(0 anmeldelser)

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17 freelancere byder i gennemsnit ₹271 INR/time på dette job

@HardWorker1989

Hello there, My name is Saad (Joe), and I would like to be your Client Care and Operations Superstar! I have been providing Customer Support Services since 2012 through different mediums. I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $5M over the course of 4 years. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, straightforward, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly look at my profile for reviews regarding the quality of my services. Best, Saad (Joe).

₹500 INR på 40 dage

5,0

(1 bedømmelse)

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@pritam60

Given my experience as an administrative assistant and not only a marketing enthusiast, but also a customer service aficionado, I believe I would be the perfect fit for your project. Having logged over 5 years under my belt rendering administrative and customer service skills to medium-sized and small businesses, I have accumulated strategies and methods that I can confidently implement in enhancing your support system. Let's make use of that live chat feature more effectively to ensure prompt response to your client's needs and also try incorporating some customer self-services resources to streamline their access to the information they need freeing up more time for other important things. With a proficiency in using several software (a few include Hootsuite, business suite, Google products, Trello) that can potentially make this work smoother and faster coupled with my proven record of organising office policies and procedures extensively demonstrates how adept I am with improving customer support operations. Additionally, my data management skills will come in handy for interpreting client information and making strategic recommendations based on these insights. !

₹250 INR på 40 dage

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(0 anmeldelser)

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@Andrenaz1798

Mi experiencia previa en atención al cliente me es útil para desarrollarme en estas tareas y alcanzar los objetivos planteados.

₹250 INR på 40 dage

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(0 anmeldelser)

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@Elvis167

As an experienced customer support professional with a talent for improving client care systems, I'm confident that I'm the ideal candidate to oversee your client care and operations. Having worked extensively in similar roles within the wellness industry, I deeply understand the transformative power of exceptional customer service. Combining my deep knowledge of customer support systems, including implementing live chat features and creating accessible self-service resources, with my strong commitment to prompt and effective communication, I can significantly enhance your support system. In addition to my technical skills, my ability to form genuine connections with customers and collaborate across teams will be invaluable in maintaining high standards of client care and driving operational efficiency. A strategic problem-solver at heart, I am adept at proactively addressing challenges to enhance performance and mitigate risks. My track record of improving quality standards while fostering cross-functional collaboration is a testament to my methodical approach.

₹250 INR på 40 dage

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(0 anmeldelser)

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@drycnr1986

Hello, I am currently responding to customer mails of a Swedish brand. Previously, I worked full-time for 3 years in customer service at the General Directorate of Yapıkredi Bank, the largest bank in Turkey. I am waiting for your message.

₹250 INR på 40 dage

0,0

(0 anmeldelser)

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@chiamaka81

Hi ! Having read through your project description, I am confident that I possess the necessary skills and expertise to excel as your Client Care and Operations Manager. My track record in customer service management extends to the area of customer support systems and resource management, which aligns perfectly with your key responsibilities for this role. With my intimate understanding of the challenges (a specific example here?) encountered in fostering streamlined operations and quality control in such a complex app platform like yours, I can provide unique insights to further improve your support system's agility and effectiveness. Combined with my ability to implement live chat features and integrate customer self-service resources, we can optimize the user experience for your wellness app and on-site services towards expanding your client base. Furthermore, as a proactive problem solver with an inclination for driving continuous improvement backed by hard data analysis, I am more than capable of identifying business growth opportunities that live up to your holistic health brand. All in all, my top priority is ensuring client satisfaction through impeccable client care standards, from which I believe that every other positive outcome will follow suit. Together, let's empower individuals worldwide to live healthier and happier lives! Regards Chiamaka

₹250 INR på 40 dage

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(0 anmeldelser)

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@EllaBillionaire

Hello Prospective client, I have gone through your project and its requirements. I am glad to inform you with great interest that I can help in attending to customers enquiries and needs via calls both inbound and outbound, emails and live chats while follow-ups will be done when necessary with due diligence and accuracy in accordance to your instructions. I am a trained customer service executive, skilled in inbound and outbound calls, data entry and processing and emailing amongst others with over 6 years of experience. I have been able to deliver my jobs adequately meeting deadlines, my proactiveness have also helped in customer retention. You can have confidence in me to deliver quality work output with 100% job satisfaction if you hire me. Do well to chat me up to get started as soon as possible. I am very easy to work with and my fee is negotiable . Thank you.

₹250 INR på 40 dage

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(0 anmeldelser)

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@odhiamborober

With a solid background in both data analysis and customer service, I bring substantial value to your role as Client Care and Operations Manager. I'm no stranger to managing large-scale projects or implementing creative solutions to improve customer support. In fact, my problem-solving skills have allowed me to identify operational inefficiencies before they become problematic and utilize my knowledge of SQL and ETL processes to resolve them promptly. My expertise extends beyond a 900 character constraint to include NLP (natural language processing) and DATA WAREHOUSING which can be valuable in managing client care as well. Furthermore, as someone who highly values client experiences, I understand the importance of seamless coordination between teams and operational efficiencies. My flair for interpreting complicated datasets into actionable insights will allow me to inform decisions that align with our brand's vision for excellence. My ability to design interactive dashboards using powerBI and R programming means that important performance metrics – cross-team communications or identifying business growth opportunities from client feedback – are at your fingertips. .

₹250 INR på 40 dage

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(0 anmeldelser)

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@KaretiPhil

I am thrilled to submit my bid for the Client Care and Operations Manager role at your esteemed global wellness brand. With a proven track record in client care management, I am well-equipped to maintain exceptional standards of client care and drive operational efficiency. My strategic mindset, coupled with strong analytical skills, enables me to identify growth opportunities and implement solutions that enhance performance and mitigate risks. Additionally, my experience in customer service systems and proficiency in CRM tools align perfectly with the skills required for improving your support system. I am eager to contribute to your mission of empowering individuals worldwide to live healthier and happier lives. I am excited about the opportunity to join your dynamic team.

₹100 INR på 40 dage

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(0 anmeldelser)

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@BlessingUdoanya

With a profound understanding of the complexity involved in managing customer relations, I believe I would be the ideal freelancer choice for this project. Having successfully executed administrative duties, with fierce dedication to ensuring smooth operations, I am immensely confident in providing remarkable client care. My meticulous attention to detail and deep-rooted time management and multitasking skills make the juggling of multiple projects a walk in the park for me. My experience has honed my ability to maintain quality control and implement strategic solutions. Moreover, my knack for swift problem-solving will be an invaluable asset as we seek to address operational challenges proactively. My proficiency in customer service systems installation and the ability to apply self-service resources efficiently will certainly optimize your backend operations. Additionally, I'm fluent in English, which will ensure seamless communication with your geographically diverse teams. Finally, I'd like to highlight my proven track record of providing enhanced customer support. By using metrics and analytics to interpret data and propose improvements, I have consistently improved customer satisfaction over time. Let's work together to empower individuals worldwide into living healthier and happier lives.

₹250 INR på 40 dage

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(0 anmeldelser)

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@BabyMaris1

Dear Hiring Manager, Let me be your Rockstar Client care and operations specialist. I am a trained Customer representative with over 4 Years of experience ensuring maximum customer satisfaction and Email management. I have Good English-speaking skills, both verbal and written, and my knowledge and expertise using various C.R.M tools and workflow Software's such as HubSpot, Zendesk, Intercom, salesforce, G-Suite will go a long way in ensuring that I deliver positive results easier and faster. As a customer support personnel, I understand how important paying attention to details means to your company and as such I have great Organizational and active listening skills and I believe that every Customer concern, or issue has a walk around. I am fast learner and as such open to learning new things about your company's product and services. I possess Strong problem-solving skills, which gives me the ability to provide the needed solution to customer concern while exhibiting my Time management skills. I am result oriented and I believe I will be of Great and positive Impact If added to your team. Thank you for considering this proposal. I am excited about the possibility of joining your team and contributing to your company's success. I look forward to discussing this opportunity further and addressing any questions or concerns you may have. Yours Sincerely, Nwakamma Kelechi Esther

₹250 INR på 40 dage

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(0 anmeldelser)

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@mwendewambua

With the ever-growing landscape of the wellness industry, I fully understand the value that operates in alignment with excellent client support brings. Leveraging my considerable expertise in virtual assistance, data entry, email and scheduling management, and administrative work, I am adept at handling complex backend operations to ensure seamless client experiences. My proficient skills in customer service will be invaluable in implementing elevated client care standards and fostering a positive brand image. One of my strongest assets is my ability to identify and implement improvements for better support system. With a keen eye for detail and a passion for delivering high-quality results, I can effectively leverage live chat features and various self-service resources to create an effective system that provides efficient real-time solutions. Furthermore, being fluent in English and having worked in diverse environments, I have honed my communication and interpersonal skills to effectively collaborate with international teams; this skill will be crucial in ensuring strategic alignment across your geographically distributed company. Rest assured, I guarantee highly-optimized productivity and quick turnaround time for all tasks. In me, you'll find a strategic thinker prioritizing client satisfaction while driving operational efficiency to enhance business growth. Let's transform lives together!

₹350 INR på 30 dage

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(0 anmeldelser)

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@Nits89

As someone with over a decade of customer service and sales experience, I wholeheartedly understand the importance of exceptional client care and streamlined operations management. As the potential Client Care and Operations Manager for your global wellness brand, I would leverage my skills to ensure efficient backend processes, foster a culture of seamless interdepartmental collaboration to drive business growth for not only your European or Asian clienteles but also for individuals worldwide. My strategic approach to problem-solving perfectly aligns with your need to address operational challenges proactively and implement effective solutions for long-term performance enhancement. My fluency in English, which is supplemented by a grasp of some European and Asian languages, could be instrumental in serving your diverse clientele optimally. Moreover, my experience with customer service systems enables me to adeptly implement live chat features and familiarize myself with common self-service resources—both essential factors that would nurture a better support system. Ultimately, my passion for driving business growth in the wellness industry, combined with my well-honed interpersonal skills, meticulous attention to detail, and data-driven mindset all empower me to effectively navigate the complex realm of client care oversight and operational management. Let's work together to transform even more lives through holistic health and well-being.

₹250 INR på 40 dage

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(0 anmeldelser)

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@ReyAvila

Hi, I am ready to part of your team, I am always motivated to work. I have 5 years' experience in customer support both emails and calls. I believe that I am fit to this job as I am very health conscious and actually, I do gym. I hope you will consider me to be part of your team as I'm eager to share my experience to your team to your clients.

₹250 INR på 40 dage

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(0 anmeldelser)

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@bindupathak

As a highly experienced and adaptable virtual assistant, my team and I at TrailGrowth bring a wealth of skills that directly align with your project needs. With a well-established penchant for nurturing client relations, we appreciate the difference excellent service can make in promoting brand loyalty. Consequently, our experience in customer service systems and improving support structures are assets that we would readily deploy to improve your client care network. Our familiarity with live chat features and customer self-service resources also ensures smooth processes within your operational framework. The value-add goes beyond the immediate task as well. From maintaining seamless scheduling across multiple time zones, liaising creatively over geographical barriers to enhancing processes; our track record speaks to an innate ability to support high-level decision making. We understand the crucial intersections between operations, client care, and marketing and are skilled at knitting these divisions together for enhanced organizational performance. Our industry-diverse skillset has equipped us with the adaptive thinking necessary for navigating new challenges- a critical quality when driving business growth. Just as your company is expanding in Europe and Asia, we have successfully aided businesses from various backgrounds in scaling up operations.

₹400 INR på 40 dage