How to build a customer service teamJobs

I am looking for a talented copywriter who can accurately depict the features of my Digital Service to a diverse audience of both businesses and consumers. Here's what I need: 1. Copy that Illustrates Services: The main goal is to inform potential customers about our digital service. Therefore, an ability to describe the unique features and benefits of the service is paramount. 2. Target Audience Understanding: Being able to employ a versatile style that appeals to both B2B and B2C consumers is also essential. I need someone who understands the different communication needs for these audiences and can adjust their writing style accordingly. Skills and Experience: - Proven copywriting skills, ideally in th...

Quality Online seo service work

I run an instant grass company in South Africa, where we work on farming, delivering, and installing Kikuyu and LM Grass. Currently, I require a professional to set up the Bigin CRM system (Zoho) for my company. It should cater to 1-5 users. Key functionalities I'm looking for include: - Customer management - Task management - Sales funnel tracking - Importing leads from online platforms In terms of online platforms, the successful freelancer should set up importing leads from Facebook Ads, Google Ads, and our website contact forms. Ideally, you'll be experienced in CRM system setups and the Zoho platform. An understanding of online marketing platforms and lead generation will also be beneficial for this project.

...Technologies is looking for a talented freelance Frontend Developer with strong expertise in React or AngularJS (preferably React) to join our dynamic team. If you are passionate about web development, love creating user-friendly interfaces, and are located in or around Rajkot, we'd love to hear from you! Your skills: - Solid experience with React or AngularJS (React preferred) - Ability to build intuitive and seamless user interfaces - Excellent problem-solving skills and attention to detail - Comfortable working in a collaborative team environment What we offer: - Competitive freelance rates - Opportunity to work with a talented and supportive team - Flexible working arrangements If you're...

I'm seeking a seasoned Digital Marketer, Shopify Expert, and Social Media Expert to drive new clients towards my startup. Our current marketing channels include LinkedIn Posts, Facebook Ads, Google Ads, and Instagram Ads. The primary goal of our marketing campaign is to generate leads. Key Responsibilities: - Implement and manage effective Facebook, Google, and Instagram ad campaigns - Develop strategies to attract potential clients and retain existing customers - Create and optimize customer testimonial-based social media content - Get new clients from freelancing sites Ideal skill set: - Proven experience in lead generation through digital marketing - Shopify expertise for optimizing website conversions - Strong social media marketing capabilitie...

We are in need of a skilled software designer who understands the game of baseball and can create a fairly basic but somewhat complicated baseball data software. This software will work on both Microsoft and Apple platforms, focusing on tracking and recording baseball data for users of our baseball board (non-computer) game. After our game is played the user will enter in which team won and lost. Then the user will enter the name of each player by team and what he did during the game. For example, Babe Ruth came to bat 5 times, struck out once, walked once, hit 2 homers and 1 single. He had 3 RBIs. Statistics will be retained that will show cumulative data of an ongoing season so once a player is entered into the data base he can then be pulled ...

I need an experienced web developer to create a dynamic and user-friendly e-commerce website to sell a variety of physical goods. The primary features that need to be included in this initiative are: - A shopping cart for seamless buying and selling experience - A product filtering mechanism for easy access to various items - Customer review functionality to enable customer interaction and feedback. The perfect fit for this project will be a developer with a proven track record in crafting successful e-commerce sites, particularly those with the aforementioned must-have features. Your skills and expertise should include but not be limited to HTML, CSS, JavaScript, and e-commerce platforms su...

We are searching for a mobile developer to join the team to finalise a project for MVP. We need a single developer with both Android (react/java) and iOs (swift) to finalise the app already well underway but requiring changes in UI and functionality. You will also use WhatsApp for comms and JIRA for ticket management and be a strong communicator. Experience a must. Looking for a price per week, and 4 milestones are created and based on sprints achieved.

We are an experienced fabrication team, operating since 1999. We are specialists in all types of steel fabrication including gates, railings, and doors. Currently, we're seeking skilled and versatile freelancers to collaborate with us. What We Expect: - Ability to fabricate a variety of designs, modern to traditional, and even custom designs. - Capability to work with various materials for design accents - these may include glass inserts, wooden accents, and decorative ironwork. - Deep understanding of steel fabrication process and techniques. - Good communication and collaboration skills. With us, you'll work in an environment that appreciates quality and craftsmanship. We look forward to your participation in delivering the fin...

I've been experiencing a recurring problem with my Linux web hosting server. The issue essentially revolves around the Apache service, which keeps turning itself off and on sporadically. This continuous fluctuation is causing disruptions in the operation of my hosted websites. The primary goal of my project is to address and resolve this persistent Apache service problem. I need a skilled server administrator or a Linux system expert to investigate the root cause of the Apache's erratic behavior and implement a permanent fix for the issue. Key Requirements: - Proficient in Linux server administration - Expertise in Apache server configuration and troubleshooting - Experience with identifying and resolving service di...

I am seeking a seasoned salesperson with a strong background in CRM software, particularly those that are used for customer service functions. Your main responsibilities will be selling our CRM software to large corporations. Requirements: - Extensive experience in CRM software sales. - Deep understanding of customer service-oriented CRM tools. - Proven record of selling software to large corporations. Those who can demonstrate a solid track record of high value sales within this specific arena will be highly considered. This role requires an assertive, professional, and dynamic individual who is driven by beating sales targets. Your passion for customer service technology should shine through and inspire pote...

We are in need of a highly skilled Laravel expert team to continue development on existing web application! The specific Task - Requirements Document will be provided. Selected team will be having opportunity to work for long term! Skills and Experience: - Extensive experience in Laravel development - Proficiency in Laravel customization and optimization - Strong understanding of Gitlab - version control !* - Excellent problem-solving skills and attention to detail - Database Design & Management: The ability to design and manage a highly organized, efficient database is crucial. Skills that would be beneficial: - Thorough Laravel expertise - Understanding of Git version control - Proven track record in creating database struct...

I'm in need of expert assistance with inventory tra...of expert assistance with inventory tracking and equipment RPO entries on my books. Currently, my staff is manually entering this data into our system - QuickBooks. This method can be time-consuming and prone to error, hence I'm looking for a skilled bookkeeper to guide my team. Ideal skills and experiences include: - Extensive knowledge in QuickBooks - Expertise in manual inventory tracking - Familiarity with equipment RPO entries - Proven experience in similar sectors to mine - Strong attention to detail - Excellent communication skills to effectively teach my staff I'm eager to optimize my bookkeeping process. I'm hoping your expertise can streamline my in...

I'm seeking a skilled freelancer to analyze data provided. I can provide an excel file which will have -Customer -Invoice Number -Date -Product Details -Quantity -Unit Price -Purchase Amount I have this data for last two years in monthly files. We want to observe the trends in sales, most selling product, most profitable product, least profitable product etc. We want to see the customers trends and see which customers are buying less and vice versa. Please recommend technology we are open to feedback. Along with this i will like another separate file for another user who will look after the Customer Service and sales side of the business. I would like this second file to extract selective data from the master file a...

Are you a skilled Clothing Line Designer with a passion for creating high-quality men's apparel? We're launching a new online ecommerce store for men's fashion and seeking a talented individual to join our startup team. Our brand focuses on timeless products that combine top-tier quality with a mature, yet casual, aesthetic. We're looking for a designer who can work closely with us to develop blueprints for clothing designs, oversee the sample-making process with manufacturers, and assist in finalizing bulk orders. Knowledge of creating technical tech packs for manufacturers is essential. Key Requirements: Strong understanding of garment construction, fabrics, and current fashion trends Ability to ...

I'm in need of an experienced Shopify developer to help me translate my vision for an online store into a well-designed and highly functional website that drives sales. Key requirements include: - Shopify theme development: I need assistance in selecting an appropriate theme that will enhance user experience and boost sales. Your expertise in Shopify theme customization and performance optimization is crucial. - Web Performance and Speed: I'm looking for someone who can ensure that the website's speed and performance are optimized for a seamless user experience and to improve search engine rankings. The essential features include: - Product search and filtering - Customer reviews and ratings - Secure payment gateways - Customer E...

I'm on the lookout for a skilled website manager who can handle multiple facets of my E-commerce website. In addition to managing the website, you will also be responsible for marketing through various channels. Key Responsibilities: - **Website Maintenance:** You'll be responsible for ensuring the website is running smoothly, keeping the design up-to-date, and overseeing its overall functionality. - **Content Creation:** As my website manager, you'll be tasked with creating engaging and SEO-optimized content for the site. - **SEO Optimization:** You'll need to possess a strong understanding of SEO practices to ensure the website ranks well in search engine results. Marketing Channels: - **Social Media:** Your role will includ...

I am in need of a brand creator to help with my corporate website managing five to six domains in the same category. Though I already have a designer and developer in my team, I need an expert that can provide us with a unified and consistent brand image. The ideal candidate: - Can create a clean and minimalistic layout - Has a knack for professional and formal color schemes - Is proficient in creating consistent branding elements across multiple platforms At the moment, I am planning for less than ten pages for the corporate website. No specific navigation structure has been decided for yet, so your professional input and recommendations are more than welcome. Top-notch communication skills, creativity and relevant experience in ...

I require a talented graphic designer and web developer with proficiency in modern design. I am launching a website to sell medical chairs and need a sleek, modern logo to complement this new venture. In addition, the creation of a sleek, modern 4-6 page website that appeals to my clientele is crucial. Your responsibilities: - Design an aesthetic and modern logo - Develop a 4-6 page website with modern and sleek design elements - Implement an online payment system and customer review option Ideal expertise: - Experience in graphic design particularly in creating modern logos - Web development experience, especially e-commerce websites - Understanding of secure online payment integration - Capability to implement a...

I’m looking for a skilled web developer to create an eCommerce website focused on selling packaged food items. Crucial to this project is the incorporation of sophisticated data tracking capabilities and a distinctive coupon generation feature. Key Aspects: - An intelligent data tracking system should be in place, capable of performing: - Customer behavior analysis, to help predict purchase patterns and tendencies. - Inventory monitoring, to keep a watchful eye on stock levels and alert for required replenishment. - Sales tracking, to keep an accurate record of the business's sales. - A unique coupon generation feature allowing customers to enter a code to avail of particular dis...

I'm seeking a web developer who can expertly design and develop a slot booking website primarily for two types of users: customers and admins. Key Features: * The website should provide customers with an easy way to book slots. While booking, they will need to provide their names and contact numbers. * There should also be an admin-friendly interface to manage bookings. User Experience: * Both interfaces have to be user-friendly and intuitive, promoting seamless interaction between the customer and the admin. Website Specifics: * The website is aimed at offering 1 to 5 types of services. Hence, it should be able to accommodate this range. Ideal Skills and Experience: * Experience in web development, particularly wit...

As a content coordinator and copywriter writer for a diverse range of websites, I need an expert who can take charge of website content creation and provide clear guidelines for developers to complete the website projects. Key Responsibilities: - Develop website content that aligns with our target audience. - Create clear and concise guidelines for our web development team. - Ensure all content is SEO-friendly and helps to enhance online visibility. - Coordinate with clients to complete the website on time. Ideal Skills and Experience: - Proficient in content creation across various website types (AI tools provided) - Good background in digital marketing - Basic technical background in google analytics, WordPress, SEO, emails setup, hosting, e...

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I'm looking for a simple yet modern website to promote and book my Reiki service. Key Requirements: - Home, About and Services Pages: These are the necessary pages for showcasing my service and building trust with potential clients. - Design Style: Clean and Modern: The design of the website should be clean and modern to appeal to a broad range of visitors. Specifically, I'll need: - Booking System: Visitors should be able to book their session directly on the website. - Service Descriptions: Detailed descriptions of the services I offer are essential for informing potential clients about what they can expect. Ideal Skills and Experience: - Proficient in web development - Experience in creating booking systems ...

I'm seeking an experienced videographer to assist in the creation of a customer-focused video. The video should be concise and engaging, falling within the 1 minute range. The ideal freelancer for this role will have: - Proven experience in shooting and editing testimonial videos - A strong portfolio of previous work in a similar genre - The ability to work with customers and guide them appropriately for their testimonial segments - Skills in editing and post-production to create a professional, engaging end-product - Excellent communication skills and a collaborative approach If you're a videographer with a keen eye for storytelling and a passion for highlighting customer perspectives,...

I'm searching for someone uniquely skilled in developing a website with an education-centric approach. The specific focal point of our website remains open-ended, giving you room for creativity and innovation. Website will need to be built with content of our existing website. URL is Requirements: build a sleek website using existing content and photos, but include a contact form with working captcha, mobile site and a real time chat service that connects with my phone via WhatsApp or Facebook messenger or another method.

Brandy based liqueur website redesign I'm looking for a skilled developer to help me create a Shopify website for a liqueur brand. Currently only one product in two sizes we have an existing website, however it’s clunky and not suitable Love an ease to use and. Purchase site for brand awareness and sales. Be good to showcase where else to buy (resellers, showcase cocktails you can make, and be user friendly. . The primary goal of this website will be to increase product sales, so I'm looking for a developer who can help me design and implement a user-friendly, visually appealing and functional e-commerce store. Key Features Needed: - I consider customer reviews a vital aspect of this...

I have a current website setup where I sell digital products. My aim is to enable customers to complete their purchases using Payoneer payment links. I already have an active Payoneer account that can be used for this function. The job will involve: - Implementing Payoneer API to create payment links within my website. Your role will heavily rely on familiarity with Payoneer API and specifically leverage this resource: - Integrating the resulting code on my clickfunnels html, making it an adjustable feature On the payment page, I would like to capture various types of information: - Customer contact details - Customer preferences - Specific product details The ideal candidate for this project has experience in website

talk Bot using Generative AI platform and RAG for knowledge base, knowledge base on pdf file we can add (add, delete, delete), using python, and can integrations with omni channel like WhatsApp business, telegram, or bind to a website, solutions should be in bahasa Indonesia users

I'm in need of a talented designer for a t-shirt project. The theme of the design is tailored around a professional organization. I'm looking towards a modern aesthetic, nothing too complex or intricate, just a clear, clean and professional representation. The target audience is adults, so it's essential that the design appeals to this demographic. The shirts are for law enforcement officers and mental health professionals who attend a weeklong Burlington County Crisis Intervention Team (CIT) class. Here is a description of what the program is to give you a better understanding: The Crisis Intervention Team (CIT) program is a community partnership of law enforcement, mental healt...

I require a dedicated and professional developer to craft an e-commerce website for my yoga business. The ideal platform will have the following features: - An online store that's easy to navigate, reflecting a clean and effective layout. - Customer review section to facilitate transparent and honest interaction with our clients. - Convenient product search/filter function to allow customers to quickly locate desired items. We'll be retailing yoga mats, clothing, and other related accessories. As such, the right candidate should have prior experience in creating e-commerce platforms that handle such inventory, effectively categorizing them to make discovery easy and intuitive. In terms of transaction handling, we ...

We are looking to hire a Go High Level expert to help us transition our company to GHL. We have 6 personal businesses that need moved into the interface. We want to close out 3-4 other subscription accounts because GHL can handle everything. This job is done via video meeting. This job is for $15 per hour for every hour you are in the video meeting with our team. There will be 4 people total including yourself on this meeting while we transition everything over. We want to start on Monday, May 13 - May 17th. 4-5 hours per day. We can discuss a schedule. We will also do the next week if we are unable to finish. We will be : Setting up a brand new GHL account Creating CRMs for 6 total companies. Creating AI automations f...

...I accept that you are using AI to generate these images. Please don't post duplicates. A higher rated logo will contain Branding, Will work on shirts, hats, business cards, websites (16:10 ratio, branding to the left, not on top), Uses neutrals and cool colors (such as blues, grays, black, etc), speaks to web and software developers, and techies. * No duplicates, don't waste my and your time. * Branding to the left, not on top. * 16:10 ratio, looking for this to go on cards, shirts, hats, etc. * Cool colors and neutrals, specifically blues, grays and black, but im open if it looks great. * Speaks to software and web developers and tech-minded individuals, so somewhat minimalistic with a little flare. " I'm loo...

...looking for a professional to reach out to businesses, market our services, and bring new clients. My limousine service primarily operates statewide and offers key services including airport transportation, corporate events, and weddings. I target companies in various industries for these services, with a focus on expanding our client base within corporate, wedding and airport sectors. Ideal candidates for this project should have experience in business development and a proven track record of successfully attracting new clients. An understanding of the limousine industry would be a significant plus. A proactive and results-driven approach will be essential in order to meet our business growth objectives. Key responsib...

I'm in need of a talented designer to create a logo for my website, www.lunchboxes.online. The logo will be the face of my brand for our social media, email marketing, and customer correspondence. The design style I am looking for is 'Fun and playful', and I would like it to embody the essence of bright and vibrant colors. Key Requirements: - The logo should be fun and playful, suitable for a site that focuses on lunch boxes and storage containers. - Incorporating elements related to food and storage containers is vital. - The color scheme should be bright and vibrant, reflecting the style of the logo. - The shape must not be square and bulky but rather fit comfortable at the top of the website page. - Supported Submission ...

I'm looking for a Zoho expert who can help me with improving my inventory management, streamlining sales and customer relationship management, and increasing overall efficiency and productivity. Looking to build a template platform that will be recreated across multiple companies. Key Responsibilities: - Assist with data import/export in Zoho Inventory - Customize fields and layouts in both Zoho Inventory and CRM - Integrate Zoho Inventory with my existing CRM system and sales tracking system Ideal Candidate: - Proven experience with Zoho Inventory and CRM - Strong understanding of inventory management principles - Experience in customization and integration of Zoho systems - Excellent communication and problem-solving skills Your assistance will ...

I have a project where I need proficient Python developers to join my team. The project involves two main aspects: Text to Speech and Speech to Text development: - fix existing code - API integrations - using elevenlabs and assemblyai - Integration of voice to text and text to voice features - Experience in developing RAG web applications Data Analysis: - Strong analytical skills and experience in handling data - Able to provide insights and make recommendations based on data - Proficient in Python data analysis libraries In particular, I need the voice to text and text to voice functionality to be focused on converting text to speech. Ideal candidates for this project should have: - Proficiency in Pyt...

I need a skilled MERN Stack/ expert or team to help bring my web app vision into reality. - Experience building social networking applications is a significant plus (it's not a social network, but has elements of that and in-app purchases so your experience on these projects would be appreciated). - 11 pages, 10 are standard, one is more complex with user's interaction - 6+ roles, different user accounts for 3 groups of users - All designs are ready in figma If you have been working on something similar, then please mention it in your application (and provide links if it's online). Thank you. (i placed 1500-3000$ project to get more realistic offers, but the overall project should not exceed 2500$). 3000$ offers will not be revie...

I need an experienced app developer to create a comprehensive application for my business. The app should be accessible on both iOS and Android so it can reach the widest possible audience. Key Features: - Appointment Scheduling: The primary function of the app is to allow my clients to easily book appointments with my team. The app should be: - User-friendly: As it's a business app, it should be intuitive for both my clients and my team. - Secure: As we will be handling personal information, data security is a top priority. Please include in your bid any similar projects you've worked on, and specify the technologies you are proficient in.

...Unfortunately, a Freelancer could not finish the work due to illness so someone with strong Shopify development tools will need to step in to finish the project. I have included two pages of feedback on where the site currently stand. Here's what I need: Most important, I truly need someone FLUENT in English. I have lost so much time on this project because I tried to be patient with people who misrepresented their language and development proficiency. FUNCTIONALITIES: 1. Complete the design and deliver a fully functional site that is "mobile first" in functionality AND 2. Has a functioning signup feature for Influencers to sign up and receive an email with a unique code that they can provide ...

Introduction: We are a new US based (east coast) wholesale furniture company, looking to establish our own manufacturing production facility within the Dominican Republic. We will be specializing in all style types of mid-high end luxury furniture products (see link at the bottom for sample pictures), our goal is to create exquisite, unique (one of a kind), high quality furniture pieces for both the retail and supplier wholesale markets. As we embark on this new venture, we are seeking an experienced virtual “Consultant/COO” with expertise in all aspects of furniture development and production to assist us in strategizing, structure, and developing our very own manufacturing operations from the ground up, successfully launching our new produ...

...looking for a freelancer who could assist in sourcing and listing a variety of smart technology (200 products) products on my Shopify store. The specific products I am interested in include: Smart Technology - Smart home devices = 5 - Wearable tech = 5 - Smart watches = 5 - Fitness and activity trackers = 5 - Smart home technology = 5 - Drones = 5 VA & AR - Smart glasses = 5 - Virtual Reality headsets = 5 Smart Car Technology - Sat navs = 5 - Dash cams = 5 - In-car chargers = 5 - In-car entertainment = 5 - Sat nav and dashcam accessories = 10 Mobile Phones - Mobile phones and accessories = 15 different types - Telephones = 15 different types The categories for the remaining 95 products will be provided once the 105 products have been made live on Shopify. 1. Plea...

I'm in need of a minimalistic yet smart jersey design for our Ultimate Frisbee tournament named "A Day on the Beach". The design should incorporate the colours from our tournament logo. The event is held in London (on volleyball pitches) so where possible, London can be incorporated in the design. Essential elements to be included are: our tournament name, our logo, and player numbers on the back of the jersey. Ideal candidate will have experience in sportswear design and a knack for capturing team spirit visually. Inspiration: The final file will need to be provided in multiple formats (.ai or .psd as well as .png).

I'm in need of 2 casual staff members for a property styling job that's set to last for a day. Here are the details: - I need 2 highly motivated and skilled individuals who can work together effectively to ensure the property is presented in the best possible manner. - making, ironing and dressing beds, experience in interior decoration, furniture moving, cleaning, and preparation would be highly beneficial. - The job is short-term and requires a great level of focus and dedication to complete within the given time frame. Ideal candidates should have previous experience in a similar role and be able to work efficiently and effectively to ensure the property is styled to a high standard.

As a fitness brand targeting individuals over 30 who are eagerly seeking a transformation, I require a versatile marketing team to manage every aspect of our promotion and content creation, lead generation and paid ads. Your tasks will include: - Social Media Management: You'll be in charge of managing various accounts, ensuring consistency in the brand message and engagement with the audience. - Content Creation: This includes creating attractive and engaging materials relevant to our target audience. - Ads Campaigns: Your team will design and manage advertising campaigns across multiple platforms, organically appealing to our specific market. Furthermore, you'll engage in: - Social Media Ads: Focused on maximizing reach...

...need a dedicated individual with experience handling a variety of administrative tasks for a part-time role. The primary focus will be on efficient email management. The ideal candidate will need to effectively perform the following tasks: - Act as the first point of contact with my customers. - Efficiently respond to customer inquiries via email. Skills that would make a freelancer successful in this role include: - Previous experience in a customer service or administrative role. - Excellent communication skills. - Experience in customer inquiry response. - Familiarity with email management tools and systems. - Ability to work independently and efficiently. - Strong attention to detail, - Hig...

I'm in need of an AI-generated video that will serve as a personalized greeting for regular customers of my restaurant. Key Requirements: - The video should convey a welcoming and warm tone. - It should be engaging, creating a feeling of familiarity and appreciation for our customers. - The video must be personalized, with the ability to include customer's names or other relevant information. - The intended audience is our regular customers, so it should aim to strengthen the sense of community and loyalty they have towards our restaurant. - we want to change Ideal Skills and Experience: - Proficiency in AI-generated video production, particularly in creating personalized content. - A keen understanding of customer ...

I need a skilled individual or team with the capability to enhance the legibility of writing on moderately blurry financial documents, specifically checks and backs of checks. My ideal candidate should have access to necessary software or techniques to improve legibility. Deliverables: - Extracted content from these documents in JPEG/PNG format, neatly organized and easily readable. Skills and Experience: - Prior experience in digital image enhancement and manipulation is highly desirable. - Familiarity with financial documents such as checks would be advantageous. - Technical skills in data extraction from images and OCR tools are key. Your mission, should you decide to accept it, is to enable us to decipher these financial docum...

...looking for a skilled professional to create a robust AI-driven marketing program. This project aims to optimize the marketing database, generate sales, and increase our revenue. Key requirements include: - Building an AI system for data verification to ensure high-quality, accurate information. This includes email verification, phone number verification, and address verification. - Implementing an AI program to sort and segment lists for each campaign. It should consider the following criteria: - Demographic data: Utilizing data such as age, location, gender, and income level. - Customer behavior data: Tracking and understanding customer interactions with the business, such as preferences, buying habits, and engagement. - P...

I need a qualified professional to develop a very small, two-screen mobile application for Expo. This project does not require integration with any external database or backend creation. There is no login functionality. Your responsibility will be to develop an interface similar to figma and with the functions below. *Does not need to be identical to figma, but maintain logic. Link Figma: How it works: - The entire user journey is gamification. - The user chooses a project that has x days (screen 1). Then you must mark the completed days (screen 2) in the app to earn coins. - The coins are on the top bar (Fixed) and starts with 0 coins. - The number of user coins and complete days must be saved