Anna O.

Hi, I'm Anna your trusted and reliable Executive Virtual Assistant, Project manager & Customer Support Specialist. I'm passionate about helping businesses achieve their goals by providing exceptional support and streamlining their operations. I offer a comprehensive range of services, including: Executive Virtual Assistant: *Calendar Management & Scheduling: Ensure your day runs smoothly with efficient calendar management and scheduling. *Meeting Notes & Action Items: Capture key takeaways and action items from meetings, keeping everyone informed and on track. *Email Management & Organization: Maintain a clean and organized inbox, ensuring important messages are addressed promptly. *Project Management & Organization: Keep your projects on track and organized with efficient management tools. *Travel Arrangements & Booking. Customer Support Specialist: *Phone & Email Support: Provide exceptional customer support through phone and email channels. *Ticket Resolution & Problem Solving: Efficiently resolve customer inquiries and problems, ensuring their satisfaction. *Live Chat Support: Engage with customers through live chat, providing real-time assistance. Additional Services: *Data Entry & Management: Organize and manage large datasets with accuracy and efficiency. *Transcription: Convert audio and video recordings into accurate written transcripts. *Internet Research & Content Creation: Conduct thorough research and create engaging content for various purposes. *Proofreading & Editing: Ensure your documents and communications are error-free and polished. Tools & Technology: I'm proficient in various tools and platforms, including: - Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc. - Google Workspace: Docs, Drive, Sheets, Slides, Forms, Calendar, etc. - Canva: Create stunning visuals for your brand. - CRM & Project Management: Manage leads, tasks, and projects seamlessly. Business process documentation, SOP ( standard operating procedure) Clickup, [login to view URL], and Trello. - Communication & Collaboration: Slack, Zoom, Meet, Skype. - Property management tools like Hospitable, Guesty, Airbnb, Vrbo, [login to view URL], Zillow, Realtor, Hotpads. Experience & Skills: * 3+ Years of Experience as an Executive Virtual Assistant & Customer Support Specialist *Proven Track Record of Success in Supporting Businesses and Exceeding Client Expectations. *Highly Organized and Detail-Oriented with a Strong Work Ethic. *Excellent Communication & Interpersonal Skills. *Proficient in Microsoft Office Suite & Google Workspace Tools. *Adaptable and Eager to Learn New Technologies. I'm confident that I can be a valuable asset to your team. Please don't hesitate to contact me to discuss your specific needs and how I can help your business grow. Let's connect and see how I can make your work life easier and more productive. Thanks, Anna