Desktop Support Engineer

Following Roles are to be expected from the respected engineer : Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue. Delivers engagement and process documentation and drives compliance with structured delivery process. Providing a desktop support function to the client PC / Workstation builds Network Cabling and related activities Incident Management - updating support calls for tracking & reporting purposes Hardware – deployment/decommission/disposal Media Management - hard disk handling & controls Fulfilment of end user service requests & technology procurement. Completion of daily/weekly/monthly checks Oversight &/or resolution of end user issues Fulfilment of end user requests Delivery of initiatives (local projects) Awareness of all major technology activities that impact the location(s) Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.