SLA document preparation - 29/04/2018 21:30 EDT

Good Morning, I am ITIL intermediate certificated resource and having good experience in process document (Incident, Change, Problem, SLA) for multiple projects and worked with various customers (Europe, UK and US). Thanks & Regards Murugan P

Hello, My name is Ruben F. and I'm an ITIL Certified Helpdesk Manager. for a top 3 BPO / Contact Center company. I have vast experience creating and documenting SLA, KPI dashboards and other documents that help the IT operation align with the business and make it more profitable. I can work with you on having the SLA document ready within a week or less. I would only required the complete service catalog, the type of IT operations you are running and if you have any documentation SOP's you would like me to follow . If you need any help establishing any of these items, I will be glad to help you and provide my opinion. I strive to implement the industry's best practices while tailoring them to the specific business. Please consider my vast experienced at your disposition and as an added value included in the cost of the project. I would very much like to have a quick call with you in order to understand the points stated above, and we could take advantage of this and further elaborate on my experience and project proposal. Best Regards, Ruben F. ITIL Certified, MCP, A+