Dear Ms, or Mr.
As an experienced Issue resolution and digital Customer Service manager with operations knowledge at JUMIA Cameroon, the posting piqued my interest. When reviewing the job requirements, I was excited to see that my qualifications and personal traits align with your needs and mission. I bring a set of talents that I believe will be valuable to this role both in English and French. In my Lead Customer Service digital role managing a team of 7 agents, I honed my abilities in inbound and abound calls, assist customers’ both email and social media channels with the digital marketing team, generating sales, analyzing customers data to forecast possible innovations, assess and report specific issues that can affect customers experience with possible solutions, work with the customer experience team, digital marketing, commercial and more providing a solid foundation for the profile you are looking for. My communication, people-centric nature, and eagerness have afforded me excellent decision-making skills. I am excited to contribute my strengths and proficiency toward your team efforts. As an extroverted and personable communicator with a proven track record in digital, complaint resolution and business analysis, my focus on building strong professional relationships has been a valuable asset throughout my career.