IT Quality Management Assignment

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Ashlee Kopp Employment Profile: Over six years of documented success in public relations and customer service. Motivated , hard working, reliable and productive: proven ability to deliver high quality work and customer and employer satisfaction. Excels in fast-paced environment with increasing reason-ability. I am seeking employment for utilizing my experience and expanding my career. I am also attending Kaplan University online college courses to receive my degree in medical office management. Work history: 4/2009- 9/2009 7-11 Customer service/ Cashier Helped customers find and provided customer service to all. Money handling, stocking and food preparation. 1/2008-5/2008 Eldorado Trading Company Broomfield, CO Customer Service/ Accounts Payable Department Coordinated all call center and customer matters Filed papers, contracts, sales invoices and Documented data in the computer. Prepared credit card deposit and charged credit cards for orders 5/2007-5/2008 Excel Personnel/ Addeco Staffing Broomfield, CO Customer Service/ Accounts Payable/ Receivable Department Handle a broad scope of internal processes of billings collections Filed papers, contracts. Sales invoices and Documented data on the computer 12/2006-5/2007 District Supply Center Broomfield, CO Office Assistant/Collection Agent Contacted clients of delinquent accounts Organize filing system Operated call center Filed/faxed/mailed invoices. Assisted with packaging and sending out merchandise Administrated company inventory 4/2004-12/2006 Sleep Inn/Days Inn Thornton, CO Front Desk Clerk Greeted guest, took payments for rooms. Coordinated incoming phone calls for reservations. Reasonable for the concerns and compliments of guest Check guests in and out in a courteous manner Ensure reservations are taken correctly Education : Emily Griffith Opportunity School Denver, co Diploma Qualifications: Computer Type 40 wpm Customer service