Customer Retention defines all the necessary actions and activities carried out by a business organization in a bid to decrease their rate of customers outflow i.e. to cut down the rate at which their customers defect to other business organizations.

Customer Retention aims at helping business organizations to maintain and retain existing customers as much as possible. Some of the strategies adopted under Customer retention include brand loyalty and customer loyalty initiatives.

Move for customer retention begins right from the first contact of the customer with the company and continues all through their relationship. Basically, Customer Retention can be applied to all companies as long as the company is involved in product and service delivery, be it a B2C or B2B company.

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    2 jobs fundet, i prisklassen EUR

    Looking for an experienced customer support person to take care of email support and create knowledge base articles. Must be able to write well and with personality to describe how to do something. Must have ability to troubleshoot issues that users report and determine if it is a user error or bug. Ability to get on a call is an asset but not required.

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    I got two negative reviews on TripAdvisor. One was received within the last few weeks. This review is not factual in many aspects. I have prepared a response that needs spell checking and stuff. I need someone experienced in handling these types of complaints. My written response address the reviewers bad review. I received another bad review about two months ago because our tour guide was i...

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