Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    13 jobs fundet, i prisklassen EUR

    I need advice on obtaining and installing a simple Time recording programming on my computer so I have proof of work carried out when preparing Invoices. All of the work I do is on a Windows computer so there should be the facility to take screen shots of the work being done every few minutes. There should also be the option of recording time spent on different clients and switching from one...

    €36 / hr (Avg Bid)
    €36 / hr Gns Bud
    10 bud

    Be part of a growing startup and enjoy the freedom of working when you are available, during business hours. JPD is a growing startup that provides IT support. Some of the work is pre-scheduled and some are on-demand. You must have your own way of transportation to be able to visit clients onsite. Requirements: - Provide tech support to clients remotely or in-person - Ability to work with Mac a...

    €30 / hr (Avg Bid)
    €30 / hr Gns Bud
    36 bud

    I need you to fill in a spreadsheet with data.

    €11 / hr (Avg Bid)
    €11 / hr Gns Bud
    113 bud

    Looking for office to take technical support calls

    €5 / hr (Avg Bid)
    €5 / hr Gns Bud
    27 bud

    It is a simple guide to optimize your computer in order to work much more hours daily, improving the use of your PC, freeing up memory on your hard drive, providing tools and new hardware so that your computer works at the speed of light. You can dedicate more hours to your computer working or using to navigate without more. It is simple and recommended, trust, it will be worth it.

    €35 (Avg Bid)
    €35 Gns Bud
    14 bud

    It is a simple guide to optimize your computer in order to work much more hours daily, improving the use of your PC, freeing up memory on your hard drive, providing tools and new hardware so that your computer works at the speed of light. You can dedicate more hours to your computer working or using to navigate without more. It is simple and recommended, trust, it will be worth it.

    €17 (Avg Bid)
    €17 Gns Bud
    5 bud

    Background: Linux and macOS servers are operated in one LAN. The backup is done for Linux with Amanda 3.3.3, of which a Server with Amada server 3.3.3 and the tape library. Amanda clients are also operated with Amanda 3.3.3. In the LAN a macOS Server with macOS X 10.12.6 also runs. There is an amanda client 3.3.3 have to be installed for data backup use. amanda for macOS is only available a...

    €285 (Avg Bid)
    €285 Gns Bud
    9 bud
    embedded systems project 2 dage left
    VERIFICERET

    hi, I need a professional who in familiar with embedded systems

    €18 (Avg Bid)
    €18 Gns Bud
    2 bud

    * Debug code for existing programs based on immediate need * Conduct end-user training upon completion of software * Balance workday between multiple projects and respond immediately to tech support requests from staff * Implement systems in in-house production environment * Report issues and concerns immediately to IT manager * Troubleshoot system bugs and issues.

    €43 / hr (Avg Bid)
    €43 / hr Gns Bud
    19 bud
    computer Architecture professional 2 dage left
    VERIFICERET

    hi, I need a professional in computer architecture

    €15 (Avg Bid)
    €15 Gns Bud
    9 bud

    Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to Norwegian and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite

    €2 - €9 / hr
    Lokal Fremhævet Forseglet
    €2 - €9 / hr
    14 bud

    Hi there! We're looking for someone that feels comfortable resolving general technical problems. You must be able to also troubleshooting the following: - mail hosting - mail clients - web hosting - onedrive The second part of your job will be as a first point of call. Your job is to attempt to resolve customer issues or questions and enrich their experience with our brand. If a custom...

    €12 / hr (Avg Bid)
    €12 / hr Gns Bud
    67 bud

    i have 3 x Skype accounts running daily on windows 7 ...i require one of the accounts to run on my Mac OS 10.8.5 without effecting or losing messages etc ....you will need Teamviewer URGENT

    €20 / hr (Avg Bid)
    €20 / hr Gns Bud
    20 bud