Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    4 jobs fundet, i prisklassen EUR

    I have a small business, server 7 workstations. I need help with adding a firewall and setting up VPN

    €18 / hr (Avg Bid)
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    PC Remote Tech Support 4 dage left
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    need remote pc tech support on going as [log ind for at se URL] 10 OS Sometimes tune up, software install or other routine maintenance pays rs 100 per hour

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    PES 2021 Modding 2 dage left

    Hello I like to mod PES 2021 but with my learning disabilities I can’t do it I will happily pay someone to do it must do it over teamviewer Also if you can hack games that be good to

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    RBM infosystem 23 timer left

    Remote computer technical support

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