Profilbillede af wdcarolina
@wdcarolina
Medlem siden 12. juli 2013
0 Anbefalinger

wdcarolina

Online Offline
I've been in the BPO industry for nine years and have worked under different functions with various designations.
$10 USD/hr
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0.0
  • N/AJobs udført
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Resource Manager

Jan 2013 - May 2013 (4 months)

• Managed all facets of HR and Admin • Managed client acquisition and engagement documentation and billing • Oversaw the Creative Unit and developed project strategies for various Web Design & Development, Social Media and SEO projects • Oversaw the day-to-day operations of the whole company

Sales Operations Manager

May 2012 - Nov 2012 (6 months)

• Managed sales and marketing operations • Managed merchant partnership, deal agreements and after sales merchant support • Responsible for SalesForce excellence and sales performance delivery

Business Process Manager

Feb 2012 - Apr 2012 (2 months)

• Developed policies and procedures for the different functional areas of the company • Worked as a consultant to clients and established their business processes • Managed Training and Development and New Hire on-boarding

Operations Manager

Oct 2010 - Jan 2012 (1 year)

*Promotion • Managed Customer and Billing Support department operations • Managed Internet Content and Advertisement Moderation department operations • Established and head various initiatives to achieve service level agreements • Responsible for Program Development across all functional areas • Responsible for Leadership Training and Development across all departments

Senior Business Process Officer

Aug 2009 - Oct 2010 (1 year)

• Developed Policies and Procedures for the different functional areas of the company • Handled Recruitment and Employee Relations under HR • Responsible for performance management procedures across all departments

Team Leader

Jul 2006 - Feb 2008 (1 year)

* Promotion • Supervised several teams of Customer Support Representatives for different Yahoo! lines of business • Founded and head Yahoo! CSAT Academy - bootcamp for all low performing agents • Lead various performance and development program initiatives • Head of CSAT and QA Client Calibrations

Technical Support Representative

Nov 2005 - Jul 2006 (8 months)

• Technical Support for BellSouth • Troubleshoot computer software - general settings, connectivity, browser, modem, speed, malware & virus issues, etc

Uddannelse

Marketing Management

1996 - 2005 (9 years)

Kvalifikationer

TRANSFORM TO PERFORM (2011)

Philippine Software Industry Association

Performance Management

TODAY'S HIRING CHALLENGES (2010)

Profiles Asia

Recruitment

CONTINUOUS IMPROVEMENT (2006)

Convergys Philippines

Six Sigma

MANAGEMENT DEVELOPMENT PROGRAM (2006)

Convergys Philippines

Management Skills

TEAM LEADER DEV'T PROGRAM (2007)

Convergys Philippines

Leadership Skills

POWER SELLING COURSE (2008)

Manulife China Bank Life Assurance Corp

Sales and Marketing

Publikationer

The Farthest Shore

Cover Design

Verifikationer

  • Facebook forbundet
  • Foretrukken Freelancer
  • Betalingsverificeret
  • Telefon Verificeret
  • Identitet verificeret
  • E-mailverificeret

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