Mary Joy S.

Hi Good day, I just want to share my experience with you on my previous Job I've been with the company for almost 2 years and I am a Customer representative , after that they promoted me as a fraud specialist. You have to identify who is the fraudsters or not and then you will be receiving a lot of irate callers. But, I learned to manage that by thinking what if you were on the same place with them, so I learned how to empathize and understand customers concern.