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@oldoak
Flag of United States Post Falls, United States
Member since 20. maj 2006
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Phillip

Online Offline
Independent Software Developer with focus on UI and elemental design. Remote and Customer Service support expert.
$22 USD/t
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0.0
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Portfolio

Seneste bedømmelser

Ingen bedømmelser.

Erfaring

Owner

Mar 2013

Owner and operator of CuePC -- Offering technical services to the local area of DuBois, PA

Level 4 Technical Support

Nov 2007 - Dec 2012 (5 years)

Primary Developer for the design and development of Ayudanos Ticketing. Ayudanos is a live chat and ticketing platform for technical support. It integrates historical tickets, real-time chat, knowledge information, and live support tools to streamline support for students and internal resources. It also provides direct management of all technicians, time card management and reporting, as well as additional tools to streamline support. Implemented in C# for the Microsoft .NET 4.0 platform using MySQL RDB

Network and Systems Administration

May 2007 - May 2007 (1 month)

Scale: Government Migrated over 100 computers from Dell to new HP systems to include flat screen replacement Worked with customers to resolve issues with new computers and monitors

Team Lead

Jan 2006 - Oct 2006 (9 months)

- Tech Lead on Windows XP SP2 Rollout (upgraded 20k corporate computers to Windows XP SP2 using integrated tools, and SMS rollout packages). - Team Lead on SSP Rollout (oversaw and coordinated hardware installs at stores to prep for router and server upgrades). - Temp Team and Night Tech Lead on Store Router Project (upgraded Nortel to Cisco routers at stores. Wrote a custom interface to allow techs to quickly provision, assign, and work with routers, which made it to where you didn't have to log i

Computer Systems/Network Operator

Jan 2006 - Feb 2007 (1 year)

- Used Microsoft SMS to upgrade 20,000 + Dell computer systems to Windows XP SP2 - Managed onsite and offsite technicians - Worked with Project Managers to implement network and systems upgrades - Upgraded 1400+ Multi-Server stores to Windows Server 2003 on Dell Power Edge Blade Servers - Converted Legacy Nortel and Cisco Switch/Router setups to New Cisco 3750 setups - Created over 100 scripts for the Ethernet Project and 30 scripts for the Server project - Used Remedy to track ticket status and respo

Communications Computer System Controller

Feb 2000 - Oct 2002 (2 years)

Large Scale Environment Created and managed long haul network communications Managed radio communications Managed client support requests Used Microsoft Excel to manage documents and support request forms

Uddannelse

Communications Computer Systems Control

2000 - 2003 (3 years)

Windows System Administrator

2001 - 2001 (1 month)

Airmen Leadership and Training

2001 - 2001 (1 month)

Certificeringer

Windows XP Guru (2008)

BrainBench

Publikationer

Troubleshooting Techniques

Certificeringer

  • Numeracy 1
    94%
  • US English Level 3
    88%
  • JavaScript Level 1
    80%

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