Nimisha G.

As a Client Relationship Manager at BYJU'S, the world's leading edtech company, I deliver exceptional service and value to our customers, managing and growing our client portfolio, and ensuring high retention, satisfaction, and loyalty rates. I also optimize our customer service software and processes, using my Zendesk expertise to enhance our efficiency and responsiveness. In my role, I have contributed to increasing the revenue and retention of our key accounts by 35% and 50%, respectively, in the last year. I completed MBA from IIBM INDIAN INSTITUTE OF BUSINESS MANAGEMENT, with a focus on Human Resources Management and Services. This complements my strong academic background in Economics, with a Master's degree and a Bachelor's degree in the field. These have equipped me with analytical and problem-solving skills, which I apply to my work and learning. I am a quick and eager learner, always seeking to challenge myself and improve my performance in accordance with the company's requirements and goals. I am passionate about education and technology, and I enjoy working with a diverse and dynamic team that shares the same vision and values.