Raissa M. Profile

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$7 USD / time

cebu,

philippines

$7 USD / time

Det er i øjeblikket 7:20 AM her

Tilmeldt december 14, 2018

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Raissa M.

@metanteraissa

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(0 anmeldelser)

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$7 USD / time

cebu,

philippines

$7 USD / time

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Genansættelsesrate

Data Entry and Customer Support Specialist

I have been in a BPO company for more than 4 years now, been handling complaints for 3 years and a Quality Assurance role for a year. I want to venture into the emerging digital world as businesses and work opportunities are leaning towards this direction. I am reliable and keen into details. I can assure you, I will be of great help in your business.

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Erfaring

Teletech

dec. 2017 - dec. 2018 (1 år)

- Evaluate agent's call specifically in Complaints department to ensure company standard and processes are followed. - Send feedback to supervisors if violations has been observed for agent coaching and or sanction. - Do calibration session with the managers, supervisors and co QAs to ensure alignment of processes. - Send weekly report.

Teletech

aug. 2014 - dec. 2017 (3 år, 4 måneder)

- Accept escalated calls from different departments. To assist customer in their complaints - Ensure to provide end to end resolution to customers' issues. - Make outbound calls when necessary.