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st james,
jamaica
Det er i øjeblikket 6:20 AM her
Tilmeldt juni 15, 2016
0 Anbefalinger
Mahershalalhashbaz R.
@MahershalalRoss
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st james,
jamaica
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Genansættelsesrate
Technical Support
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Erfaring
Co Founder
sep. 2016 - Nuværende
Founding a company generally means taking on the following four roles at once:
Product Manager, Technical Team Member, Marketing and Sales Team Member, Chief Executive Officer. Focused
Tech Manager
sep. 2015 - sep. 2016 (1 år)
Providing holistic support and supervision of Tier 2 Technicians, Ensuring that Tier 2 technicians are correctly logged into the system with station number and passwords, Handling Supervisor calls, i.e., difficult sessions that fall outside the skill levels of the Tier 2 technicians , Handling difficult sessions that customer callback and a lot more
Tier 3 Technical Support Agent
sep. 2014 - sep. 2015 (1 år)
Responsible for customer contact and care regarding unresolved issues, as well as ensuring the customer is contacted directly through a chat feature regarding resolved issues.Sound customer care handling with a non-reliance on the Supervisor. Conducting detailed documentation for issue resolution and updating the knowledge base where necessary.Problem-solving by adhering to the standards and policies of the company by using only approved tools and procedures..
Uddannelse
Bachelors in Computer Science
(4 år)
Kvalifikationer
Cisco Certified Network Associate (CCNA)
Cisco
2016
Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundation networking knowledge
CompTIA Network+
CompTIA
2016
It validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot any wired and wireless networks.
CompTIA A+
CompTIA
2011
The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.
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