Lilija S.

Dynamic and meticulous KYC & Compliance Quality Controller with a diverse background spanning across KYC, compliance, payments, and technical support. Fluent in Russian, English, and Latvian, I leverage my multilingual skills to foster clear communication and build strong relationships in international settings. Since 2017, I have cultivated a robust career in compliance and customer support, underpinned by an unwavering commitment to maintaining high ethical standards and enhancing customer experience. At GoCardLess, I excel in performing KYC and ticket quality control, setting performance benchmarks, and leading by example to create an inclusive team environment. My tenure at Entain honed my expertise in compliance analysis, fraud prevention, and due diligence, while my role at ITLabs 22 solidified my technical acumen in payments and compliance. My journey began at Luminor, where I developed a keen eye for fraud detection and KYC analysis. This foundation set the stage for subsequent roles that expanded my skill set in technical support and project management. With certifications in Project Management and as a Camp Instructor, I am well-versed in schedule planning, KPI monitoring, and team management. My proficiency with Microsoft Office, Google Docs, and various CRM systems ensures seamless operational workflows. Beyond my professional pursuits, camping and traveling are the keystones of my personal development, enhancing my planning skills, time management, and international communication abilities. I am goal-driven, learnable, and adept at working under pressure – qualities that I bring to every aspect of my work and life. Let's connect to explore how I can contribute to your team with my blend of technical skills, industry experience, and personal attributes.