Lindsey C.

## BIO **Education**             *Associate of Applied Science Degree - Computer Network Systems* ITT Technical Institute, Norfolk, VA                                                  March 2011 **Summary of Skills** *Hardware* Experienced in replacing & cleaning key components – hard drives, CD-Rom drives, memory, motherboards, floppy drives, printers and laptop computers, familiar with the commands and components of Cisco routers.             *Software* Proficient in Windows 9x-XP,Vista and Windows 7, organizing operating system files, create partitions, backing up hard drive files, Visual Basic 2003 & 2005 and Linux Red hat/Fedora environment, familiar with C++. *Administration* Accurately type 45 wpm, experienced with word processing machines, typewriters,  successfully navigate a multi-lined telephone system.             *Customer Service* Excellent written and oral communication skills, successful as a team member, on an  individual basis, and with various management styles. Pays very close attention to  detail. **Experience** **           ** *Customer Service Representative* *           * Sutherland Global Services, Work at Home [login to view URL]             April 2011 to May 2011 ·          Provided excellent customer service by way of handling questions and concerns ·         Used VPN service to connect to work desktop ·         Used Avaya 1x phone system to take incoming customer service calls and made outgoing calls to customers when needed ·         Negotiated win/win agreements between customers and clients             *Student Data Specialist/Ocean View Elem*             Norfolk Public Schools Norfolk, VA                                      July 2007 to April 2011 ·         Provided excellent customer service by way of handling any questions or concerns, ·         Answered a multi-lined telephone system, maintained an electronic student database as well as physical cumulative files. ·         Guided parents in student enrollment contacted other schools to get the information that was needed as a courtesy to parents ·          Handled major office activities such as calling in repairs to copiers, filing, making phone calls, posting grades and attendance. **References   ** Furnished upon request ## Area of Expertise *Hardware* Experienced in replacing & cleaning key components – hard drives, CD-Rom drives, memory, motherboards, floppy drives, printers and laptop computers, familiar with the commands and components of Cisco routers.             *Software* Proficient in Windows 9x-XP,Vista and Windows 7, organizing operating system files, create partitions, backing up hard drive files, Visual Basic 2003 & 2005 and Linux Red hat/Fedora environment, familiar with C++. *Administration* Accurately type 45 wpm, experienced with word processing machines, typewriters,  successfully navigate a multi-lined telephone system.             *Customer Service* Excellent written and oral communication skills, successful as a team member, on an  individual basis, and with various management styles. Pays very close attention to  detail.