## BIO
**Qualifications Profile**
Solutions-oriented **Product and Sales Consultant** with an extensive background in identifying the specific technology needs of existing/prospective customers and recommending functional solutions.
* Demonstrated ability to facilitate and actively participate in DBA activities throughout complete system development life cycle to include requirements gathering, analysis, system design, development, testing, and implementation.
* Outstanding customer service and relationship management displayed through assisting, coaching, and mentoring customers in the configuration and implementation of hardware/ software, administration of UNIX/NT OS, troubleshooting OS/network configuration, and potential issues that may be encountered in the design/implementation of solutions.
* Successful construction and deployment of demo system based on NT and UNIX platforms, as well as architecture and development of future demo environment.
* Proficiency in performing backups, restorations, proactive maintenance, and troubleshooting/ upgrades of software/hardware.
* Work collaboratively as a team player, providing training and mentoring to junior team members.
* Exceptional technical support skills illustrated through communicating problems and fixes to diverse audiences.
* In-depth knowledge of Oracle technologies exemplified throughout sales support process.
**Professional Experience
**
OUTERBAY TECHNOLOGIES, INC.
Senior Product Consultant
Provide pre-sales technical support to the sales team in the eastern region through face-to-face interaction, WebEx sessions, and via the telephone. Assist sales representatives in developing and presenting high-impact, winning sales presentations and demonstrations. Interact with prospective customers to identify their unique needs and requirements, and demonstrate our solutions value-add to solving business issues. Educated prospective clients on how OuterBay solutions will work in their environment. Participated in Proof of Concepts where required.
*Key Achievements:*
* Implemented Intranet sales that contributed to identifying repeatable aspects of the sales process, and utilized this information to streamline the sales process, improving productivity and overall sales results.
* Defined and developed a ROI model for sales team to utilize during sales presentations and closing opportunities.
SIEBEL SYSTEMS, INC.
Senior Sales Consultant
Introduced solutions to prospect’s, end-users and technical operations, and management staff. Created and delivered presentations outlining technical features and business benefits of products, configured demonstrations, and advanced technical architecture. Analyzed and resolved pre-sales technical issues. Met customer performance and functionality requirements. Identified and communicated technical/ business issues to Sales Consulting Management. Developed and managed technical portions of account plan. Exemplified outstanding customer service in maintaining involvement in the close of accounts identified by sales/technical management.
*Key Achievements:*
* Provided post-sales product customization and support, improving corporate image with existing customers.
Participated in designing and delivering new strategy both internally to the Sales Executives and externally to customers in a pre-sales role.
ORACLE CORPORATION
Technical Sales Consultant
Rendered pre-sales support to five representatives in the Higher Education Sales organization. Implemented deep sales knowledge of Oracle RDBMS and core technologies in providing consulting and support. Consulted with existing/prospective customers in an effort to understand their business needs while demonstrating technical proficiencies from a sales perspective. Integrated a high level of creativity in applying Oracle-based solutions to meeting customers’ needs. Delivered innovative demonstrations of Oracle products and technologies. Completed RFI/RFP requests from potential customers. Created and carried out product and competitive training sessions to representatives throughout the division.
*Key Achievement:*
* Recipient of 1998 Higher Education Quality Award, 1999 Higher Education Customer Satisfaction Award, and Leadership 2000 Award.
## Area of Expertise
**Core Competencies:**
* Product Consulting
* Oracle Technologies
* Database Administration
* Sales Consulting
* System Design/Development
* System Implementation
* Relationship Management
* Technical Support
* Technology Solutions
**Technical Background
**
**Operating Systems:**
Windows NT, Windows 98/ME/2000, UNIX
**Tools:**
Oracle Applications v. 10.7/11/11i (Financials, Manufacturing, Supply Chain) Oracle Database v. 7/8/8i/9i, Developer, Designer, Jdeveloper, WebDB, Enterprise Manager, OuterBay LiveArchive, OuterBay Instance Generator, Siebel Sales Enterprise, Siebel Call Center, Siebel Marketing, Siebel Field Service, Siebel ToolsLanguages:C, C++, Java, PL/SQL, SQL, HTML, XML
