Josue P.

3 year experience with the online travel agency giant, in which I acquired travel industry knowledge in regards of airline policies, flights and a diversity of hotel packages around the globe. This also included negotiations with multiple vendors, upgrades, sales, reconfirmations, while seeking customer satisfaction as a priority to guarantee our business. • Creating a diversity of reports on a weekly, monthly and quarterly basis. With the purpose of improving agents and teams performance within a certain time frame. • Implementing work plans in order to improve agent’s performance and further develop. • Helped agents to change their leadership style consistent with a shift toward higher worker involvement in improving how the work gets done. • Help the members of a work-group examine how their work is getting done with an eye toward streamlining the process and leaving their customer delighted with the outcome. • Creating and Analyze X-ray reports, delivering one on one feedback to different agents on a daily basis while motivating with leadership and conciseness. • Adhere and comply with account’s metrics and objectives