Jamie G.

## BIO **Jamie R. Geyer** **QUALIFICATIONS** ·Level 1-2 technical support, Internet, TCP/IP, web browser software and website functionality. ·Technical support for wireless equipment. · Web development using ASP (VB), PHP, mySQL, SQL server, Access, Macromedia suite. · Full knowledge of POP, SMTP, HTTP, HTTPS, and FTP protocols. · Knowledge of all Microsoft Office Products. **EDUCATION** 1994-1998 Diploma, Wilmington high school, Academy of Science 1999-pres. Delaware Technical and Community College, Computer Network Engineering 2000-2001 University of Delaware Continuing Education, Ethics of the Internet and WWW **EMPLOYMENT** **Present Technical Support CAE, Comcast.** Inside technical support on a tier 1-2 level of Comcast High Speed Internet users. Support duties include taking incoming phone calls, checking TCP/IP configurations of users’ computers (MAC and PC), making determinations regarding whether the user is experiencing problems with the Comcast network, or their PC configuration, and making the appropriate fixes. Duties also include light network administrative work, and logging/researching problems in a Remedy ticketing system. Besides providing reliable technical assistance for the CHSI product, a strong emphasis is also placed on user education on common internet practices, such as search engines, email set-up through Outlook Express, Netscape and Internet Explorer browser configuration, and when applicable, making recommendations for websites based on customer needs and questions. **2001-2002 Technical Service Representative, Communications Test Design, Inc.** Working face to face with customers to resolve problems concerning cellular phone equipment and service. A high degree of patience and understanding, along with effective communication skills coupled with minor sales duties are required to create a pleasant and useful experience for customers. **1999-2001 Lead Web Developer, [login to view URL]** Duties included utilizing the ASP programming language, and SQL server database technology to develop a full-scale portal that would service the manufacturing industry. During my contract, I was responsible for code development, graphic design, and content development. Features of the website include: weekly articles with information pertinent to the website viewers, a fully developed search engine, and fully functional message boards. **1998-1999 Web Developer/Interface Designer (contract), IDE Infotec, inc.** Duties included utilizing the ASP programming language, and SQL server database technology to develop internal finanial reporting systems, time tracking systems and other applications to help increase productivity. I also consulted with employee developers regarding ASP/ODBC data driven POS systems. ## Area of Expertise ASP, PHP, mySQL, Access, TCP/IP, networking (NT, Win2k), light Linux, VB, Javascript, vbScript.