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$27 USD / time

tallinn,

estonia

$27 USD / time

Det er i øjeblikket 7:39 PM her

Tilmeldt oktober 2, 2022

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Isaias D.

@byisam

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$27 USD / time

tallinn,

estonia

$27 USD / time

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Genansættelsesrate

BPO Management | Journalist

Team leader with a long experience in the BPO industry. Skill in building and supporting teams, sales, performance management and process efficiency. Journalist with more than 7 years of experience in social communication and television journalism. Trilingual, fluent in Brazilian Portuguese / Spanish / English in professional environments.

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Erfaring

Huawei

jan. 2022 - jun. 2022 (5 måneder, 1 dag)

Responsible for Supplier management, taking over the projects and products launching, QA, Training and customer service, managing Consumer Business Group for Colombia, Brazil, Ecuador, Costa Rica, México, Perú and Guatemala, creating strategies to also impact positively our NSSD, CSAT and FCR. KPIs, Management, Costs, Launches, Customer Service. Portuguese, Spanish and English.

Concentrix (Huawei Campaign)

feb. 2020 - jan. 2022 (1 år, 11 måneder)

Manage a team of more 20 consultants effectively increasing main KPI performance by coaching and developing agents' skills (Online,Offline and back-office teams). Customer and Sales Support. KPIs, Coaching, Feedback, QA Monitoring. Portuguese, Spanish and English.

GoDaddy

jan. 2019 - aug. 2019 (7 måneder, 1 dag)

Provide through support and problem resolutions for websites and systems in Shared Hosting, VPS, and Dedicated Servers (Windows and Linux), Office 365, SQL Server technologies, SSL Email Marketing and CMS for Hosting Customers. GoDaddy's products sales.