Shahnawaz M. Profile

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$4 USD / time

karachi,

pakistan

$4 USD / time

Det er i øjeblikket 6:08 AM her

Tilmeldt september 25, 2017

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Shahnawaz M.

@ShahnawazMaher

0,0

(0 anmeldelser)

0,0

$4 USD / time

karachi,

pakistan

$4 USD / time

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Genansættelsesrate

Customer Support | Virtual Assistant | E-Commerce

Thank you for visiting my profile. My goal is to provide quality service and output of every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I am working as a Virtual Assistant and Customer Support Rockstar for over 3 years now. I have worked with multiple websites like [login to view URL] (non-Ecommerce), [login to view URL] (non-Ecommerce), [login to view URL], [login to view URL], [login to view URL], [login to view URL], UnclaimedMoneyDB and more. I have worked with clients to resolve chargebacks and order processing issues as well. My expertise also includes Emails and Phone support for technical assistance. I've never made a promise that I couldn't keep and always get the job done. I can be a great time member or, I can fly the flag of your organization alone if required. Given the chance, I'll prove to be a powerful asset to your company.

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Erfaring

Strive Marketing

jan. 2017 - Nuværende

I make monthly, weekly and daily reports for clients of my client regarding their businesses. I'm using different tools and websites i.e Asana.com, raventools.com, proranktracker.com, googlemybusiness etc to make the reports. Also, I order articles from textbroker.com as per needed.

Airport Sherpa

jul. 2017 - apr. 2018 (9 måneder, 1 dag)

I used Zopim for incoming queries for order as it was food delivery service, we have to be super fast in replying to chats. I was using Vonage for phone calls, mostly to restaurants if they are not receiving the order and customers in case our sherpa don't find them on the location. I used Slack for team conversation whether it's with Tech team or Customer support team. https://www.airportsherpa.io/

ThreadJungle.com

sep. 2017 - mar. 2018 (6 måneder, 1 dag)

I worked here as a Customer service representative and processing orders for them as well. For customer support, we used Zendesk, Facebook messages, and Instagram DMs. I use to place orders on Aliexpress and also I made spreadsheets of the orders for sending them to suppliers for multiple products. Also, I did upload trackings in Shopify when received by suppliers, handling returns and refunds. https://threadjungle.us/