Ric John A.

Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful and consistently meets and exceeds productivity goals. Customer service representative who maintains a high level of professionalism, patience and efficiency to avoid customer dissatisfaction and increase customer loyalty. Superior computer skills and telephone etiquette. Experienced logistics coordinator specialized on US, Canadian and European shipments. Skills Highlights: • Excellent communication skills • High customer service standards • Ability to handle stress effectively • Ability to adjust on shifting schedules easily • Devoted to data integrity • Proficient with Microsoft Office Suite • Good typing speed (40-45 words per minute) • Great internet and telephone troubleshooting skills