Oscar P.

My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations. Throughout my career, I have developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth while slashing costs. Additionally, my success in coaching and leading customer-centric teams positions me to make a significant impact on any organization. The following achievements demonstrate my qualification: Analyzing call center and staff performances—including metrics and KPIs— and implementing new processes, programs, and initiatives to stimulate improved operations and service levels. Creating and presenting new-hire, ongoing, and leadership development training sessions on topics such as customer service soft skills, new product launches and sales techniques.