Julie L.

My work overview as a chat and email representative are as follows: Manage chat flow with up to 3 consecutive chats in the queue, Live Help to make sure that I provide accurate and appropriate resolution to customer's issues, outbound call to hotels regarding confirm their reservation, room or requests, and work with the hotel to possibly make an exception to change or cancel reservations if there's ever need to. I also assist in canceling airline, rental car and hotel reservations. I've also experienced being a lead generation and data entry specialist. Though, I'm not on the expert level yet, I can work without supervision once I'm debriefed with my scope of work/job. I know I am capable and will be able to finish the project before the deadline at the same time provide client satisfaction. This will also help me expand my horizon. It's a two-way street actually, we learn from each other and work as a team to achieve a desired satisfactory result.