Freelancers til ansættelse i Malta
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Sponsorerede Freelancere
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My name is Veronica, and I have over 11 years of broad experience in administrative and customer service management. Fluent in three languages: Maltese (native), English (professional), and Italian (very fluent). For four years, I managed frontline customer service teams, manged escalations, and coordinated...My name is Veronica, and I have over 11 years of broad experience in administrative and customer service management. Fluent in three languages: Maltese (native), English (professional), and Italian (very fluent). For four years, I managed frontline customer service teams, manged escalations, and coordinated resolution efforts to ensure that the customer experience was as minimally impacted as possible. As a customer care manager, I managed monthly rosters, assisted the General Manager with administrative tasks, and created KPI reports for the Operations Manager and B2B clients. I played a critical role in the recruitment process, conducting interviews and selecting candidates while also meticulously managing HR databases to ensure correct personnel records. Moreover, I excelled in customer communication using Zendesk and email platforms, delivering smooth communication and service delivery in a SaaS context. I also gained exposure to Salesforce, acquainting myself with its functionalities and fundamental operations. mindre
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