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Jade N.

@zoospore

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Software Design, Research, Technical Writing, Virtual Assistant

$20 USD / Hour

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United States (9:35 PM)

Joined on July 9, 2008

$20 USD / Hour

I'm the person you're looking for if you need someone who can come up to speed with your situation quickly and suggest effective solutions. If you're looking for a personable professional with a wide range of skills, you should hire me.

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Experience

IT Analyst (Data Analyst/Business Analyst/QA)

Oct, 2004 - Oct, 2012

8 years

3M

Oct, 2004 - Oct, 2012

8 years

• Key player in thirteen very successful state-wide software releases for government clients. • Planned and led design sessions as subject matter expert for five products. • Created logically consistent and thorough design documents for software development and obtained sign off from internal and external customers on design. • Supported software throughout the development lifecycle including development, QA testing, user acceptance testing, training and release. • Created scripts using SQL, Pervasive and internally created software to convert data from legacy systems. Created SQL scripts to check the integrity of data converted from the source system, conversion and configuration success rates, record rejects and post conversion data integrity in the target system. • Created and executed test plans, ad-hoc testing, data integrity testing, and conducted user acceptance testing. • Wrote and delivered sales presentations and responses to proposal requests. • Wrote and delivered training materials for employees and mentored junior analysts and developers. • Created internal process guides for analysis and design process. Acted as a backup for project and product management.

Oct, 2004 - Oct, 2012

8 years

Technical Support

Sep, 1993 - Oct, 2012

19 years, 1 month

Various

Sep, 1993 - Oct, 2012

19 years, 1 month

• Provided technical support for Internet connectivity via modem, cable, DSL, satellite and ISDN on Windows and Macintosh.. • Supported the RightFax enterprise fax solution for large and medium sized corporations. • Redesigned and updated technical support knowledge base. • Setup NT4 servers, Lotus Notes and MS Exchange for testing environments. • Supported Microsoft Windows 95, Windows 98 and Windows NT, including peripheral hardware, networking and games. • Specialized in fixing registry and networking issues. • Evaluated and responded to sales leads and requests for technical support assistance for a networked communications application for small businesses. • Created and updated product documentation and online knowledge base. • Created test plans, implemented and tracked QA testing.

Sep, 1993 - Oct, 2012

19 years, 1 month

Education

Baker University

2010 - 2012

2 years

Computer Sciences - Game Programming

Flag of

United States

2010 - 2012

2 years

Westwood College of Technology

2009 - 2010

1 year

Computer Sciences - Game Design

Flag of

United States

2009 - 2010

1 year

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