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$15 USD / time
Flag for PAKISTAN
karachi, pakistan
$15 USD / time
Det er i øjeblikket 7:27 AM her
Tilmeldt august 4, 2007
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zkam

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$15 USD / time
Flag for PAKISTAN
karachi, pakistan
$15 USD / time
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Profile - BPO SMART SOLUTIONZ Our Core Competencies: Contact Center/BPO Solutions SMART SOLUTIONZ is an International Contact Center/BPO solution provider that delivers affordable business and technology solutions through its organic business development model. Since its foundation, SMART SOLUTIONZ has been pioneering back-office offshore processes and out-sources telesales and telemarketing campaigns for our North American and Western European customers. SMART SOLUTIONZ has consistently delivered quality solutions to leading companies and global corporations. SMART SOLUTIONZ is a complete solution provider of outsourced customer relationship management, business processing outsourcing and call centre services. Our objective is to help companies succeed by providing strong customer relationships, enhanced revenue, improved quality, added protection, and greater return on investment We provide expert solutions to meet this next generation Customer Relationship Management (CRM) model also known as Contact Management Centers. SKILLS SMART SOLUTIONZ provides high-value Business Process Outsourcing (BPO) and technology solutions to every fragment of the Business World. By using leading edge technology, highly trained specialists and complying with legal industry standards, We develop innovative BPO and technology solutions for our clients, allowing them to focus on what they do best. We provide solutions for the following segments in the BPO Industry: 1- Finance and Accounts BPO 2- Electronic Medical Records 2- Medical Billing and Claims Processing 4- Learning Management Systems 5- Content Management Systems 6- Mortgage Processing Services 7- Payroll Processing Services 8- Electronic Tax Returns Processing Services 9- Medical Transcription Workflow Management 10- Call Center (Inbound and Outbound) 11- Business Intelligence 12- Clinical Trials 13- Research, Analysis and Surveys 14- Data Entry and Content Processing 15- Media Designs and Solutions Mission Statement We are a customer-centric, people-oriented service industry segment that is dedicated to satisfy off-shore and out-source needs of our customers. We do our tasks to the best of our abilities with honesty and integrity. We endeavor to remain on the leading of technology so as to offer solutions with ever increasing quality, enhanced efficiency and sustained credibility. We value the professionalism and integrity of our highly trained staff that makes it possible for us to achieve and surpass our targets. Consider SMART SOLUTIONZ to be you extended business arm that geared to offer you a decisive competitive advantage. Why SMART SOLUTIONZ? With the highest rated team in Pakistan, our professional managers and agents have made an impact on the Mortgage Industry in the USA. SMART SOLUTIONZ has managed to boost the Mortgage business up to a level which is often commended by our clients. SMART SOLUTIONZ provides comprehensive turnkey solutions that make businesses more customer-centric and available 24 x 7. Our flagship service portfolio includes a wide variety of customer support operations covering inbound and outbound contact center & BPO operations as well as email and web-based customer support services. We are able to integrate our infrastructure with a wide variety of systems at the client’s end so that there is a seamless exchange of data and reports. According to our customers' requirements, we prepare feasibility studies, design and deploy the ideal configuration of hardware, software and HR solutions as well as integrating with your existing systems and conducting thorough training sessions. SMART SOLUTIONZ follows the COPC ® (Customer Operations Performance Center) standards. COPC ® is the worldwide authority on customer center operations. These standards cover all aspects of our contact center, whether it is the performance and monitoring of the agents, supervisors and various KCRP (Key Customer Related Processes) and KSP (Key Support Processes), or the workings of our consulting, operations and management teams. Regular audits allow us to maintain and improve upon these standards so that the clients of SMART SOLUTIONZ are guaranteed a constantly high level of service. Call Center Services As part of Business Processing Outsourcing (BPO) initiative, SMART SOLUTIONZ has established an International Call Center to provide reliable, cost effective inbound and outbound outsourcing solutions for a variety of industries for customers in USA, UK and Australia. Our core competence lies in our ability to telemarketing and/or telesales expertise in Appointments, Lead Generation, Membership Proposals and Mortgages and Loans, Back Office services, etc. While focusing on these aspects, we target for our clients on the basis of Number of leads, new memberships, and Contact Ratio for Appointments set each day. A work force dedicated to our Client’s needs may be detailed for 7 days a week, on as and when needed basis. 24x7 Customer Service options are available as well. Currently we are serving our customers in two broad areas. 1. Inbound Services Customer information services Technical support for IT products and platforms E-business support (email management, IM, Chat support etc) 2. Outbound Services Outsourced sales teams for consumer and corporate marketing Telesales/telemarketing lead generation, qualification and lead management. Hot transfers. Customer service audit. Electronic Medical Records Update Facilitation XENIA serves as an easy, modular and flexible EMR solution. It offers effective automation for healthcare providers in order to ensure the provision of quality services to patients. XENIA does not only promise best delivery of medical care to patients but also a simple, straightforward and convenient electronic platform for healthcare providers. It is with XENIA that healthcare providers can manageably keep track of all sorts of practiced healthcare activities; hence making medical operations more accurate, reliable and efficient. Solutions for your Practice Patient Manager Manage Clinical Notes & Document Manager Communication Manager Medical Billing Manager Security Entity Authentication Privacy & Confidentiality TERMS We guarantee our turnaround times and provide a detailed service level agreement to the satisfaction of our clients. Payment Terms are flexible and Weekly to Bi Monthly Billing Options are available. SMART SOLUTIONZ Facilities SMART SOLUTIONZ is located in a convenient downtown area with easy access from all parts of the city. With current facilities covering an area of over 13,200 sq ft, it has an infrastructure of over 150 installed seats with further expansion capability. All service platforms are located in a purpose built facility with sophisticated security systems, back-up generators, and air conditioning and fire suppression systems. Service platforms have hardware redundancy built in and all systems are backed up locally and off site. Placing the functionality within the network and on multi-tenant platforms means SMART SOLUTIONZ can offer customers a comprehensive and competitive value proposition. Call Center Infrastructure and Technology Phone Switch and Associated Technologies The following table indicates all the related equipment available with us. HARDWARE A. TECHNICAL SUPPORT SYSTEMS (including telephony and data processing) Predictive Dialer: Touch Star PCs: HP Servers: HP Phone: Nortel 3905-Digital Multiplexer: Nortel Passport 7840 EPBX: Meridian 61C Router: Nortel 2340 Switches: Nortel 8010 (Data) with dual CPU and 3 bay stacks (Model - 450S) Firewall: Nortel Connectivity 600 Net Work: Certified network from Avaya with redundant voice and data at each and every workstation. Switches: Layer II switching from Nortel including passport 8000 and bay stack 450, Passport 2430 Router from Nortel and Connectivity from Nortel B. INTERNATIONAL PRIVATE LEASED CIRCUIT CAPACITY: IPLC 2Mbps (PTCL & MCI) plus 4 T1s Internet Bandwidth 1024 Kbps Leased Line C. POWER SUPPLY BACK-UP SYSTEM: 125 KVA UPS (Libert) – For Server Room and Workstations 125 KVA Generators – For Entire Facility Predictive Dialer: Touch Star USA. The SMART SOLUTIONZ also provides hosted, on-demand, multi-media contact centre applications. These applications are delivered over a managed IP infrastructure, using proven technology and applications from leading industry vendors, deployed in an architecture that provides carrier grade resilient services that are carrier independent. The same infrastructure can provide a generic resource hosting capability that organizations can utilize for other enterprise applications, such as CRM, ERP and logistics. These can then be integrated using CTI technology for screen pops, call and data transfer. Our technology partner is Nortel, one of the leading CTI solution providers in Pakistan and the solution implemented is Interact Contact Center Suite. The call center suite is designed to provide a solution for varied and changing business requirements by offering a suite of applications that include call processing, agent handling, management and reporting. The major components of the suite include: _ Telephony Server – for voice communication _ Inbound & Outbound Voice communication modules _ Interaction Router _ Interactive Voice Response _ Digital Call Recorder _ Fax-on-Demand Server _ Configuration Manager _ Wall Board - Real Time Statistics Monitor _ Historical MIS Reporting IT Infrastructure / IT Management With the top notch IT personnel and a management that has by experience completed the structure of the call centre with state of the Art technology implemented, SMART SOLUTIONZ stands on the IT Department which has years of experience in maintaining Call Centre Infrastructure using four T1 Lines 2.54MB for Call Centre for International connectivity which may be utilized for up to 150 seats plus. Using Dell Server backed 24/7/365 interconnectivity for immediate relay switching using Cisco Router and Cisco Switches for 100% reliability and LAN/WAN connectivity. High performance Terminals for CSR functionality and equipped with digitized USB headsets enabled with immediate satellite connection as backup for WAN to ensure 0% delay online moment 1 recording, 24/7/365 retrieved with immediate ease and complete range of terminal selection with option of Unlimited Recording World Renowned Customized CRM as per Client requirement with ability to store unlimited customer data records. User- friendly with Graphic User Interface. Controlled Net Access for Customer-CSR relation Building Internal Data Warehouse management for Customer Details; Call Records; Performance Records etc. Highly Qualified Technical staff at 24/7/365 Back Hand and front desk Hardware, Software and Network Support. SMART SOLUTIONZ core strengths as a domain and process-led, pure-play BPO company include a seasoned management and operations team, a highly demonstrable track record of seamless process migration and consistent service delivery position it uniquely in the offshore BPO space. SMART SOLUTIONZ combines in-depth knowledge of the banking, financial services, insurance and outbound telemarketing with proven broad-based expertise in providing integrated back-office process outsourcing solutions and managing large-scale processes for our Global clients. SMART SOLUTIONZ leverages Pakistan’s large talent pool of highly qualified and educated English speaking professionals. These professionals handle complex processes that combine high-end functional processing and domain expertise. Whilst it is self sufficient in its own human resources it has again state of the art modern training facilities within its premises at Shan Centre which can accommodate 600 plus professionals a day. The company today is on the threshold of a Call Center revolution in Pakistan and is not only ready for the challenges ahead but is also contributing to a global rush to Pakistan where human resources are economically more viable and readily available. Working and dealing with SMART SOLUTIONZ you are bound to feel a sense of well being, satisfaction and confidence. With its bright colored offices it is like a breath of fresh air in an industry that is expanding exponentially in a country eager and willing to accommodate this rush to Pakistan.

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