Alzena J.

I've been in the Customer Service Industry for almost 13 years. I've worked as a Technical Support/Customer Service Agent, Supervisor and as a Communication and Product Trainer for different programs: Customer Service, Sales, Billing, Technical Support and Retention. I was sent to the United States twice to be part of customer satisfaction improvement projects. I also used to train new hires, tenured agents, supervisors, and managers. Now that I've switched to working from home, I've worked for a leading e-commerce website as a Senior Customer Service Associate and as an Operations Manager for an Asset Management Company. I’ve worked with different CRMs, online tools, order processing applications and have extensive experience in social media management. I am professional, efficient, self-motivated and an effective communicator. I am confident that I will be a valuable addition to your team.