Willmar B.

I am seasoned reporting, workforce management and support, shared services manager from TOP RANKING OUTSOURCING Companies with proven track record of 16 years handling clients with 500 to 15000 customer/tech support specialist for both front end and back end business modalities. Expertise on the following areas: Dashboard creation from different Business Intelligence Platforms * Visual Basic Automation in Excel * Database Management and automation using MS ACCESS * Dynamic Visualization and Presentation of your Business Data across various sources * API Documentation and Integrations among various CRM data sources, Social Applications and Google Analytics * Tracker & Online Forms Creation using Sharepoint and Google Forms * Excel VBA Macros, Excel functions from simplex to complex functions * MS Access DB Administration * Excel Dashboards, Reports and Analysis/Analytics