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Currently taking care of Freelancing projects with 100% accuracy and delivering it within the specified time, working of Excel based projects, customer support operations set up, online communications skills training..
Senior Team Lead customer service OperationsJun 2011 - Sep 2014 (3 years)
Played a key role in improving the process along with the client. Driving the CSAT along with the quality scores. Take care of Clients projects , Driving the training and ensuring to meet the TAT with quality and accuracy of the work.
Team Leader Customer OperationsNov 2006 - May 2011 (4 years)
Worked as a Product trainer, WFM, Data analysis, Customer service Operations, 4 times awarded as a top performer and got 4 promotions in these 4 years..