Vaibhav

Troubleshooting & Problem Solving: Identify root causes of hardware, software, and connectivity issues, then apply immediate fixes or systematic solutions. Ticket & Queue Management: Track support requests using IT Service Management (ITSM) tools (e.g., ServiceNow, Jira, Zendesk), prioritizing incidents based on severity. System Maintenance & Deployment: Set up new devices, configure user access/permissions, install updates, and assist with software rollouts. Documentation & Knowledge Base Creation: Document technical procedures, recurring error resolutions, and step-by-step user guides to build self-service resources. Escalation Management: Handle Tier 1 and Tier 2 technical queries, escalating critical or complex infrastructure issues to Tier 3 specialists or systems engineers.