Suppported thousands of applications and financial databases using everything from Citrix to HP Service Center implementation with an ITIL ISO 20000
During my tenure here I received a Platinum Award for customer service in IT when competing with customer service in general, marketing and sales for going above and beyond and ensuring our internal clients received the service they expected with precision.
Victoria University, Australia 1998 - 1999
Office & Secretarial Administration Certificate
Olympia Business College
Business Administration Certificates I and II
Business Administration Certificate III
Extension of Certificate 1 & 2 of Office Admin & Secretarial Studies
This was completed both on-site at place of employment in conjunction with the University.
MCDST Microsoft Certified Desktop Support Technician
- Supporting Users and Troubleshooting a Windows XP Operating System (Exam 70-2711)
- Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System (Exam 70-2721)