EXPLORE


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$30 USD / Hour
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India (2:54 PM)
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Joined on May 16, 2012
$30 USD / Hour
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A graduate in computers, a diploma holder in Training and Development from Indian Society for Training and Development, Delhi and a certified NLP Master Practitioner from NFNLP, Florida, USA. With experience of over a decade of training various groups across the industry, I have learnt the tact of identifying and developing training modules pertaining to personality development. I use various methodologies and activities to keep the trainees interested in learning during the sessions. Good analytical skills and overall understanding of the field level activities has helped me in successfully implementing various projects with organizations such as 24/7 Customer, Karvy, Seventymm, Ramky, Canara Bank, HDFC Standard life, Andhra Bank, Piaggio, ITW, HITAM. My expertise lies in training for concepts such as Customer care, Team building, Leadership, Communication Skills and other skills pertaining to personality.
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Experience
Founder, Lead - Training & Organization Development
Jul, 2011 - Present
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14 years, 10 months
Amel Services & Consultancy Pvt. LTD
Jul, 2011 - Present
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14 years, 10 months
Jul, 2011 - Present
•
14 years, 10 months
Freelance Trainer
Sep, 2009 - Jul, 2011
•
1 year, 10 months
Sep, 2009 - Jul, 2011
•
1 year, 10 months
o Identifying the training needs for the client o Designing the training modules as per the needs identified (or) as per client request. o Conducting the training program o Developing activities (games and exercises) to suite the needs and understanding of the participants.
Sep, 2009 - Jul, 2011
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1 year, 10 months
Sr. Manager - Service Delivery
Nov, 2007 - Sep, 2009
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1 year, 10 months
Seventymm Services Pvt Ltd
Nov, 2007 - Sep, 2009
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1 year, 10 months
o Managed functions pertaining to Customer Care. o Recruiting the team in coordination with the consultants. o Conducting process training for the agents and help them to achieve the set levels of performance and quality. o Mentoring the agents and giving them constant feedback to improve and appreciate their performance. o Budgeting resources for optimum service at the least cost. o Planning for the functions and working with my team towards achieving the targets. o Was involved in Customer Issue Res
Nov, 2007 - Sep, 2009
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1 year, 10 months
Education
Osmania University
1999 - 2002
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3 years
BCA
1999 - 2002
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3 years
Qualifications
TTT
2005
ISTD Delhi
2005
NLP Master Practitioner
2012
NFNLP, Florida, USA
2012