Profilbillede af sweetpastor1983
@sweetpastor1983
Flag for Philippines Quezon City, Philippines
Medlem siden 19. oktober 2015
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sweetpastor1983

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Hello, I am a Customer Service and Recruiter with 10 years of experience in the BPO industry providing customer support, technical and sales. At my previous position as a Recruiter at Advanced Clinical, I consistently matched candidates with jobs to fit their needs and experience while providing the client with the best candidate for the job. I believe I have what it takes to provide your customers with the excellent service they expect. Amber Christine Pastor [login to view URL] Skype: live:sweetpastor1983
$15 USD/hr
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Associate Recruiter

Jul 2018

• Utilizes all resources for recruiting top talent for the biotechnology, clinical research, and pharmaceutical industry • Identifies and sources appropriate talent for current open roles within the organization and for our clients • Determines applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements.

Talent Acquisition

Jun 2018

•Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. •Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Scheduled interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building.

Service Office Manager

Aug 2017 - Jan 2018 (5 months)

Service Office Manager •Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. •Maintained office efficiency by planning and implementing office systems, layouts. •Informed management by reviewing and analyzing special reports; summarizing information; identifying trends.

Executive Assistant To Chief Executive Officer

May 2017 - Aug 2017 (3 months)

•Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. •Represented the executive by attending meetings in the executive's absence; speaking for the executive. •Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. •Completed projects by assigning work to call center staff; following up on results.

Quality Assurance Manager

Nov 2016 - May 2017 (6 months)

•Created a highly successful Quality Assurance department that consistently exceeded stretch goals for all quality metrics. •Trained and managed the Quality Assurance team •Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations.

Team Lead

May 2016 - Nov 2016 (6 months)

•Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks •Assisted management with hiring processes and new team member training •Answered team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance •Communicated deadlines and sales goals to team members

HP Sales Executive

Dec 2015 - May 2016 (5 months)

•Suppored Hewlett Packard Sales and Technical divisions •Coached and help develop team members; help solve behaviors •Facilitated problem solving collaboration •Familiarized team with customer needs, design targets, develop proceess and support task performance •Escalated issues that cannot be resolved by the team •Provided guidance to the team based on management direction •Provided status reporting of team activities against the program or plan

At&t Sales Executive

Jul 2014 - Jul 2015 (1 year)

•At&t Uverse Blue •Handled inbound calls from Mass Media advertising/lead generation, to sell all products and services offered by AT&T. •Sold to customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories. •Met and exceeded all monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience and satisfaction.

Tier 3 Debt Collector

Aug 2012 - Mar 2014 (1 year)

Ensured that collections meet requirement standards •Recognized team member accomplishments and exceptional performance •Monitored the performance of individual agents and call center teams to ensure they achieve productivity targets and deliver high collections. • Planned and evaluated collection functions and processess •Oversaw business collections. •Ensured more debts are recovered.

Senior Team Lead

Apr 2011 - Aug 2012 (1 year)

•Provided support for customers facing challenges with a company's products or services. •Responsibilities include interviewing customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with a Sprint product. •Responsible for making sure that issues are properly escalated or resolved in a timely manner. •Responsible on maintaining quality calls and delivering good customers service.

Team Manager

Mar 2009 - Mar 2011 (2 years)

•Ran and managed the call center daily •Plotted goals for agents •Scheduled and organized shift patterns for other team members to ensure that customers are never left unattended to •Understood all organization’s products, services, procedures and guidelines and communicate same to all team members •Monitored all calls to ensure that due procedures and quality standards are strictly adhered to

Accounts Executive

Aug 2008 - Mar 2009 (7 months)

•Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. •Sold products by establishing contact and developing relationships with prospects; recommending solutions. •Maintained relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Uddannelse

Bachelor of Commerce - BCom

2006 - 2009 (3 years)

Kvalifikationer

Yellow Belt Six Sigma Certified (2017)

Project Management Institute

Issued Feb 2017 No Expiration Date Credential IdentifierCredential ID 563527

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