Profilbillede af sonikomal17
@sonikomal17
Flag for India Bangalore, India
Member since 17. januar 2016
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sonikomal17

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An IT professional looking for better opportunities in Digital Marketing sector while focusing on social communication to work with clients by utilising digital platform to meet their goals and enhance their business by reaching out to the right customers. I am Certified in Digital Marketing Google Analytics Google Adwords ( including Search, display, mobile, shopping, video Advertising) ITIL Foundation 2011/V3 GNIIT (Diploma in Software Engineering) I have total of 3.3 years of experience in Service Management and technical support. Worked with clients across the globe which included end customers & Organizations. Experience working on Microsoft Products including Office & Windows Operating Systems.
$10 USD/hr
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

IT Operations Associate

Jul 2015 - Dec 2015 (5 months)

Worked in Service Desk profile supporting clients of various regions , handling Priority tickets and assigning it to the relevant team who can work and resolve the issue effectively. Following up on tickets to ensure that the timely resolution is provided to the clients. Also worked on Active directory, SAP, VPN wherein have worked for account creation/deletion, adding and removing roles and providing access to the Users in SAP systems and packages in Active Directory.

Sr. Technical Support Officer

Oct 2013 - Jun 2015 (1 year)

Have worked with US and UK customers in resolving their issues while installing, configuring or while using Windows Operating System or Microsoft Office Product. Worked as a Support Engineer for Microsoft Community, wherein used to support users who were testing Windows 10 by taking their feedback and reporting bugs directly to Microsoft. Also supported other Microsoft products such as outlook, Bing, internet explorer, msn, OneDrive etc.

Process Executive

Aug 2012 - Oct 2013 (1 year)

Used to work in Order Management department in Infosys, Worked as a frontline agent and used to help BT customers in fulfilling their Orders by contacting B2B departments getting updates and resolve the issues of the customers as soon as possible, later was moved to Offline department and used to handle escalations by customers and ensured that the customers receive timely response.

Uddannelse

B.COM

2009 - 2012 (3 years)

Kvalifikationer

Google Adwords Fundamentals (2017)

Google

[login to view URL]

Google Analytics (2017)

Google

[login to view URL];cert=3

Google Adwords Search Advertising (2017)

Google

[login to view URL];cert=8

Google Adwords Mobile Advertising (2017)

Google

[login to view URL];cert=6

Google Adwords Video Advertising (2017)

Google

[login to view URL];cert=2

Google Adwords Display Advertising (2017)

Google

[login to view URL];cert=9

Google Adwords Shopping Advertising (2017)

Google

[login to view URL];cert=5

DMCA (2017)

Simplilearn

Digital Marketing Certified Associate

ITIL Foundation 2011/V3 (2016)

Axelos

IT Service Management Course provided by Simplilearn.

GNIIT (2014)

NIIT

Diploma in Software Engineering

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