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IT Operations AssociateJul 2015 - Dec 2015 (5 months)
Worked in Service Desk profile supporting clients of various regions , handling Priority tickets and assigning it to the relevant team who can work and resolve the issue effectively. Following up on tickets to ensure that the timely resolution is provided to the clients. Also worked on Active directory, SAP, VPN wherein have worked for account creation/deletion, adding and removing roles and providing access to the Users in SAP systems and packages in Active Directory.
Sr. Technical Support OfficerOct 2013 - Jun 2015 (1 year)
Have worked with US and UK customers in resolving their issues while installing, configuring or while using Windows Operating System or Microsoft Office Product. Worked as a Support Engineer for Microsoft Community, wherein used to support users who were testing Windows 10 by taking their feedback and reporting bugs directly to Microsoft. Also supported other Microsoft products such as outlook, Bing, internet explorer, msn, OneDrive etc.
Process ExecutiveAug 2012 - Oct 2013 (1 year)
Used to work in Order Management department in Infosys, Worked as a frontline agent and used to help BT customers in fulfilling their Orders by contacting B2B departments getting updates and resolve the issues of the customers as soon as possible, later was moved to Offline department and used to handle escalations by customers and ensured that the customers receive timely response.
B.COM2009 - 2012 (3 years)
Google Adwords Fundamentals (2017)Google
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Google Analytics (2017)Google
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Google Adwords Search Advertising (2017)Google
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Google Adwords Mobile Advertising (2017)Google
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Google Adwords Video Advertising (2017)Google
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Google Adwords Display Advertising (2017)Google
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Google Adwords Shopping Advertising (2017)Google
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Digital Marketing Certified Associate
ITIL Foundation 2011/V3 (2016)Axelos
IT Service Management Course provided by Simplilearn.
Diploma in Software Engineering