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Bsc Physiology2006 - 2010 (4 years)
Star Agent (2013)MTN Nigeria
Star Agent (Agent of the week) is awarded to outstanding Customer Care Consultants weekly. This award is based on an MTN innovation called the Closed Loop Feedback (CLF) where customers served by each agent are called for a short discussion about their experience at the MTN office focusing on the Customer Care Experience. The aim of the programme is to provide excellent customer experience (and to ascertain the technical know-how of each) to current and prospective customers on the MTN network. The winner each week is given a token for the job well done. I won the award 5 times and was the first agent to win it 3 consecutive times.
National Conference: A waste, A progression or What?
An Essay Competition