Shirgie F.

Experienced and knowledgeable in first level troubleshooting and capable of doing Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all details of bug reports and steps to replicate the issues.. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.