I have 2 years of experience in Customer Service assisting U.S. customers. I was trained at a large Call Center in India. I love to talk on phone and can also work as a telephone mystery shopper too.
I can analyze and study what your competitors are doing so that you can create a plan to improvise your products and service offerings. I can collect data for your studies and will write and submit a report based on what I found by asking questions. I have good skills in reporting, market research, Lead generation, MS Office, Google Spreadsheet, can manage data in proper way.
Communication is my passion and I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness.
I am a full-time freelancer and can work USA, UK, Europe business hours.