Sherry Ann E.

Hi there! Looking for someone with ten years of customer support experience and a virtual assistant at the same time? :) Consider me a jack of all trades, but I prefer to upskill when I get the chance! Working in the customer service world, since 2011, I have developed the skills and talents that you need for your business, not only that, I have also enrolled in courses and trainings to acquire more knowledge and skills to become an all-in-one package! My skills and experiences are: - Fluent in English, both written and spoken - 2 years Team Supervisor (Company: TechStyle Fashion Group) - 2 years as technical support representative (Cisco Linksys networking devices) - 4 years as chat and email support representative (fashion industry) - Effectively handle critical and sensitive customer complaints - Can work cross-geographically and cross-functionally - Respond to online reviews (Yelp, Trustpilot, Consumer Affairs, Google, ResellerRatings, and SiteJabber) - Can deliver quality results with less supervision - Event Management - Social Media Management Supervisory skills - Check the quality work of each team members - Coach team members and get them to commit to more quality work - Conflict resolution - Demonstrate qualities like empathy, support, and concern to the team - Team priority management or appropriate task delegation Tools - Asana - Airtable - Canva - Shopify - Slack - Helpscout - Zendesk - Google Products (Sheets, Docs, Drive, Gsuite) - Microsoft Office tool (Excel, Word, Powerpoint) - Skype - WhatsApp - ActiveCampaign I would appreciate the opportunity to meet with you to discuss how my qualifications will be beneficial to your company's success. Hope to hear from you soon! Best Regards, Sherry