Shakir A.

Company : Kale Consultants Ltd. Jan ’04 to Till Date Company Profile: Kale Consultants is a leading provider of software products and outsourced services to the Airline industry, with over 35 customers in 30 countries across the globe. Kale's solution suite includes products for Passenger and Cargo Revenue Accounting; Passenger and Cargo Proration Fare; Interline and Cargo Audit; Cargo Operations; Cargo Ground Handling and Decision Support Systems. Designation : Programmer Analyst Job Profile : 1) To plan develop, test and document computer programs applying knowledge of programming techniques and computer systems 2) To evaluate customers requests for new or modified programs 3) To convert project specifications using flow charts and diagrams into sequence of detailed instructions and logical steps for coding into language processable by the computer applying knowledge of programming techniques and computer systems 4) To enter program codes in the computer system 5) To test programs for errors and customer requirements 6) To analyze review and alter programs to increase operating efficiency or Adapt to new requirements 7) To document and describe program development logic coding and corrections 8) To train CSE in the usage and de bugging of programs 9) To provide technical support for implementation 10) To follow quality norms as established by the customers and organization Present Project: Project Name: Bangkok Airlines Off site support Providing off site support to our client at Bangkok. Bangkok Airlines will be using Kale's Revenue Accounting Product. Support includes following activities: 1) Providing Product Knowledge to users. 2) Coordination with users at Bangkok for any front end or backend problems. 3) Providing them solution by sending new code and required updating scripts written in sql. 4) Coordination with the company management for various issues. 5) Keeping Records of the changes done and merge the codes for other airlines also. Other Airlines Handled : Cabo-Verde Airlines, Air-India, Qatar Airways, Delta Airlines