sethhall

EDUCATION Izard County Consolidated High School August 2002 - May 20007 College Prep, Brockwell, AR Ozarak Community College August 2007 - January 2008 Business Administration, Melbourne, AR Axia College-University of Phoenix August 2008 – January 2009 Information Technology, Online/Phoenix, AZ Western Governors University - Bachelors March 2010 Software Engineering, Online/Salt Lake City, UT EXPERIENCE Advanced Helpdesk Technician July 2010-Present NCR, Bentonville, AR Provided Level 2 support for our Customer Engineers and support for Wal-Mart Field Support on store Controllers, Servers, PCs, Kiosks, Timeclocks, Registers, IVR and Fax, Printers and network equipment. Supported equipment from Dell, HP, IBM, Optimus, Avocent, ATEB, Masterview, Epson, Genicom, Zebra, Lexmark, Cisco, Sony. Most of the equipment we supported was vital to stores operation so we were constantly under review by the customer and managers to ensure everything was done correctly. Equipment we supported was Multimedia and Security PCs, Managers PC, Customer Kiosks, Pharmacy IVR and FAX and IBM Controllers which supported the sales processor which were vital for the registers to operate and transact. Self-Checkout Helpdesk Technician March 2009 – July 2010 NCR, Bentonville, AR Answered in-coming calls from Wal-Mart store Associates and Customer Engineers. Troubleshot NCR Self-Checkouts and Money Center Express/ATM. Helped in Disaster Recovery process took Diagnostic files for problems to create fix for them. Was able to monitor store switches and configure ports, experience with ftp, telnet. Made various small scripts and applications using .NET to interact with Remedy Helpdesk and Clients Self Checkouts and ATMs. L1 POS Helpdesk Technician September 2008 – March 2009 Global Associates/NCR, Bentonville, AR Worked on Level 1 Helpdesk on the Wal-Mart Global Support Team on the POS Remote Resolve Team. Answered In-Bound calls from US Wal-Marts supporting IBM POS registers and associated hardware. Helpdesk Technician May 2008 – September 2008 Telvisio, Foster City, CA Answered In-Bound calls for IT Brands such as Tech24, Geeks by Minute, Diamond Geeks and TechSupport. Supported Apple, Linux, Windows 95-Vista, Quicken, Intuit, Norton, AVG, Kaspersky, Dell, Systemax, HP, Lexmark, Windows Server Family 2003-2008, Sony, Panasonic. Jr. Network Administrator/Hardware Technician August 2005 – May 2007 Izard County Consolidated High School, Brockwell, AR Supported campus environment running Windows and Linux Operating Systems on Dell and Systemax Hardware. Maintained both Suse, RedHat and Windows Server 2003 Servers. Experience with Samba and LDAP.