Customer Support | CRM Specialist
Administrative Support: I manage calendars, coordinate appointments, and oversee daily communications to ensure smooth internal operations and timely customer service. SOP Creation & Optimization: I develop, document, and update Standard Operating Procedures for various departments from service scheduling to customer follow-up to increase efficiency, reduce errors, and support staff onboarding. CRM Management: I implement and maintain our Customer Relationship Management (CRM) system (e.g., HubSpot, Zoho, or Salesforce), ensuring clean data, timely follow-ups, lead tracking, and automation workflows that nurture client relationships.
About Me
I help overwhelmed business owners, coaches, and content creators stay consistent online and stay organized behind the scenes. As a Social Media Manager, I create content that connects, builds your brand, and drives engagement on platforms like Instagram and Facebook. From content planning to Canva design, reels to captions, I make sure your social media presence reflects your voice and brings results. As a Virtual Administrative Assistant, I take care of the tasks that keep your business running smoothly. I manage inboxes, schedule meetings, organize documents, and coordinate projects so you can focus on growing your business, not just running it. My approach is simple. I treat your business like my own. I work with intention, creativity, and attention to detail. My clients trust me because I show up, stay consistent, and deliver real value. Here’s what results can look like when we work together ✔️ Grew client Instagram engagement by over 80 percent in 90 days ✔️ Helped small teams reclaim 10 or more hours each week ✔️ Reduced daily task overload by setting up clear systems and support ✔️ Delivered brand-aligned content that increased reach and client inquiries If you’re ready to take a few things off your plate and show up more powerfully in your business, I’m here to help. Let’s connect or send me a message. I’d love to hear about your goals and how I can support you.
$ 10 USD/hr
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