Sanjeev K.

Provide technical leadership for projects and Implement key ITSM Strategic Programs using ServiceNow Cloud platform. Analyze and advise the client on technical elements for solution excellence. Provide architectural design and thought leadership. Present complex ideas and concepts to clients with variable levels of technical knowledge. Strong expertise in understanding the customer business need and decipher it for technical development in ServiceNow Strong development experience in ServiceNow (Webservices Jelly scripts Angular JS scripting AJAX etc. ) Experience in configuration of IT Service Mgmt. Incident Mgmt. Problem Mgmt. Change Mgmt. Release Mgmt. Service Request Service Portal/ Service Catalog and User Set up Experience in setup of Configuration Mgmt. CMDB and knowledge of Discovery application and CI probing Experience in set up of ServiceNow integration creating Technical Design Documents Training Documents etc.