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Customer Service and Sales AdvisorJan 2018 - Jun 2019 (1 year)
• Took inbound calls, dealt with questions efficiently and effectively and input data into our CRM. • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. • Cold-called customers to up-sell services. • Solved issues of customers and made them happy. • Maintained a friendly manner and calm, positive demeanor when handling complaints.
Team LeadApr 2013 - Nov 2017 (4 years)
• Actively practice and support company operating policies and procedures. • Prepared efficiency reports once per hour in order to monitor daily call production. • Developed and implemented plans to prevent areas of inefficiency. • Provided additional training to members of my team. • Trained new team members. • Assisted call center team manager in daily duties. • Coaching and development of the staff.
Call Center AgentSep 2009 - Jan 2013 (3 years)
• Awarded Telemarketer of the month for 14 times. • Booked Appointments. • Obtained and recorded customer information such as name, address, emails, phone numbers and entered into our CRM. • Made cold calls, email marketing and chat support tasks.
Bachelor in Secondary Education2000 - 2004 (4 years)
Preferred Freelancer Program SLA84%
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