I know how to help you on these following services:
• Appointment Setting
• Lead Generation
• Virtual Assistance
• Data Entry Services
• Customer Service and Support
• Order Processing
• Chat Sales
I believe that i am capable of providing you with the service that you are looking for and i can tailor-fit a package for your company's needs.
Ericson is a great virtual assist. He is an assets and it was my pleasure working with him. He is quick, positive, eager, skilled, professional and he delivers. Thank you so much!! We will soon work together again!!
[08 September, 2022] Yes Ric is amazing. His skills are top notch as we will quickly understand your needs and will deliver his best.
He has been able to virtually assist with back office support work and lead generation. I will score him 5 out of 5.
[08 September, 2022] Professional, positive, sharp and achiever that's how i will rate his services. Good experience i had. Thank you
My Key Role and Responsibilities as Account Specialist:
1. Activity and resource planning
2. Organizing and motivating a project team
3. Controlling time management
4. Cost estimating and developing the budget
5. Ensuring customer satisfaction
6. Analyzing and managing project risk
7. Monitoring progress
8. Managing reports and necessary documentation
Account Management Specialist
JP Morgan Chase & Co Philippines
okt. 2009 - nov. 2012 (3 år, 1 måned)
In this company, i managed and focused in leading campaigns and projects.
Role Categories i handled and managed:
2. Customer Retention
3. Customer Service Upsell
4. Chat support - Sales - Upsell
5. Email & Tickets
feb. 2008 - aug. 2009 (1 år, 6 måneder)
As a team leader in this company, i managed our team and provided effective guidance. I was the one responsible for supervising, managing and motivating team members on a daily basis.
I as was the contact point for all team members. Therefore, i needed to have an excellent communication skills. I did act proactively to ensure smooth team operations and effective collaboration.
I did lead my team by setting a good example and engage the team to achieve goals.