I'm Chandan, based in Nepal, I'm a full-time Virtual Assistant/eCommerce All-rounder for 6 years now and I specialize in eCommerce, Shopify, Dropshipping, all tasks under customer support, and order fulfillment. With a well-rounded skill-set, I can help to continuously improve and manage just about any aspect of your eCommerce business.
I love what I do, and I treat my client’s projects as my own. I provide service 365 days, and you will find me with you whenever you need it! :)
I have a can-do-anything attitude and it helped me acquire different skills in the eCommerce industry. As a freelancer, I have acquired several skills and used different tools. Most of them were acquired from being an eCommerce Freelancer. These skills include:
eCommerce Operations Management
Customizing and Configuring Shopify Stores
Product and Supplier Sourcing
Adding Products to Store
Inventory Management
Order Fulfilment
Shipment Monitoring
Customer Support Team Manager
Chat Support
Email Handling
Phone Support
Managing Returns/Replacement/Refunds
Chargeback/Disputes Resolution
Social Media Moderation and Support
Light Bookkeeping
Basic Facebook Ads Manager
Data Entry CRM
Appointment Scheduling
Managing Google Calendar
Wordpress Management
Web Research
I have used platforms and tools including:
Shopify
Woocommerce
Bigcommerce
Dropified
Oberlo
DSERS
MassFulfill
Zendesk
Freshdesk
Gorgias
Tawk
Shipstation
ShipBob
Mercury 3PL
Slack
Trello
Asana
Zoho
Paypal | Stripe | Authorize| Chase
Quickbooks
MS Excel
Google Spreadsheet
Canva
Salesforce
Hubspot
Hootsuite
I am fully equipped with the tools needed to ensure that tasks are done and that there would be no room for service interruptions that may greatly affect the completion of tasks at a given time. I have 2 DSL connections from different internet service providers. I also have a laptop and a desktop, so in the worse cases, I can use my laptop and the data connection from my mobile phone.
I guarantee 100% dedication not only with the tasks you'll entrust me with but more so in helping you grow your business. I'm looking forward to working with you.
eCommerce All-rounder| Customer Support| Order Fulfillment| Admin VA| Virtual Assistant| Customer Service| Order Processing| Order Management| Shopify Dropshipping Expert| eCommerce Operations Manager| Team Manager| Team Leader| Executive Assistant| Administrative Assistant| Data Entry| Web Research| Wordpress Expert